PRINT PRODUCTION ACCOUNT SPECIALIST 2
ST CHARLES, IL – RETAIL
YOUR NEXT JOB AWAITS YOU AT RRD ST CHARLES, IL!
JOIN A GROWING TEAM!
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RRD’s Marketing Solutions Plant is a 525,000 sq. ft facility offering sheet-fed commercial print capabilities that specialize in the print, fulfillment and distribution of In-Store Marketing solutions. Our Marketing Solutions Plant offers a full range of digital print-on-demand (wide- and grand-format, color and black & white with variable data capabilities), just-in-time offset print, pre-produced inventory management, warehousing and distribution services. Our Print Fulfillment & Distribution Services are part of our complete and fully integrated total print management program and supply chain solution.
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RRD IS AN EEO/AA INCLUDING VETS AND DISABLED EMPLOYER
KIRK RD – Do you thrive in fast-paced environment? We are looking to add talent to our growing team. In this position you will be the central point of contact for our customers, sales and plant employees for your assigned jobs, providing ownership and oversight for the entire production of printed materials, or print-related services for our customers. Provide excellent customer service and communication through all stages of the manufacturing process, including kitting and shipping.
Required Skills
Work is reviewed primarily for end results and is performed under general guidelines or procedures which include administrative directives in the form of rules, policies, and established precedents pertinent to the assignment. Ability to establish own priorities.
Engage customers to gather job requirements and translate customer requirements in to detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of the customers’ products. May make suggestions to customers regarding workflow/process improvements to proposed jobs to maximize the benefits to both the customer and the company.
Ensure job instructions are entered and verified in the various manufacturing systems and queued into the production schedule.
Confer with customers throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs and coordinate changes to jobs. May forward/review proofs with customer, obtain approval of materials, such as artwork, color separations, or ink samples.
Coordinate production of components with other internal plants and/or external vendors as required.
Coordinate the resolution of customer or manufacturing issues with customer jobs. Engage appropriate departments to verify the issue and determine the root case. May make recommendations to management on the appropriate responses to issues that are in the best interest of the customer and the company. Communicate with customers regarding the resolution of issues.
Provide pre-sales support with customers and discuss the manufacturing capabilities and requirements needed to produce a successful job.
Monitor progress of jobs throughout production, confer with manufacturing operations on counts and final runs and ensure the final product meets customer requirements and company standards.
Tally the final production runs and work performed to assemble paperwork for billing purposes.
Business Unit/Platform Specific duties:
Required Experience
The duties and responsibilities described above are the essential functions of the job. The qualifications below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Work is reviewed primarily for end results and is performed under general guidelines or procedures which include administrative directives in the form of rules, policies, and established precedents pertinent to the assignment. Ability to establish own priorities.
Engage customers to gather job requirements and translate customer requirements in to detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of the customers’ products. May make suggestions to customers regarding workflow/process improvements to proposed jobs to maximize the benefits to both the customer and the company.
Ensure job instructions are entered and verified in the various manufacturing systems and queued into the production schedule.
Confer with customers throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs and coordinate changes to jobs. May forward/review proofs with customer, obtain approval of materials, such as artwork, color separations, or ink samples.
Coordinate production of components with other internal plants and/or external vendors as required.
Coordinate the resolution of customer or manufacturing issues with customer jobs. Engage appropriate departments to verify the issue and determine the root case. May make recommendations to management on the appropriate responses to issues that are in the best interest of the customer and the company. Communicate with customers regarding the resolution of issues.
Provide pre-sales support with customers and discuss the manufacturing capabilities and requirements needed to produce a successful job.
Monitor progress of jobs throughout production, confer with manufacturing operations on counts and final runs and ensure the final product meets customer requirements and company standards.
Tally the final production runs and work performed to assemble paperwork for billing purposes.
Business Unit/Platform Specific duties: