Job Description
The Help Desk Analyst position provides consultation with Alpine customers and internal users using the Alpine Suite of CAD-related Software programs to ensure users have an understanding of the use of the software, to troubleshoot specific application issues and make recommendations to optimize the benefits of the software.
This is a remote position. It is preferred that the Help Desk Analyst is based in Florida or the western United States.
Qualifications
Two or four year college degree (A.S. or B.S.) in architectural technology or CAD-related field preferred
Two years previous experience in Help Desk Environment
Prefer two years working experience in a truss plant using truss design software
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Excellent ability to listen is essential
Ability to define problems, gathers data in a logical manner, stabile facts, and draw valid conclusion
Ability to interpret an extensive variety of technical instructions in a mathematical of diagram form and deal with several abstract and concrete variables
Ability to travel up to 10-15 days a year for training opportunities
Additional Information
ITW is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
We do not accept unsolicited resumes. To be considered an applicant, please apply online to a specific job posting.
If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please click here for information on how to contact us directly.
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.