Job Description
The Application Engineer I researches, collects, and reports information on the ability and capacity of company products and competing equipment to internal and external customers. The Application Engineer is responsible for product training and advanced technical support.
KEY ACCOUNTABILITIES:
- Evaluates the usage and application of Zurn products in the design of customer systems, including fire protection, plumbing, and irrigation systems in multiple markets
- Provides technical product, design, and troubleshooting assistance to internal and external customers
- Trains others on fluids engineering concepts, plumbing codes, fire codes, industry performance standards, and product installation techniques
- Determines functional condition for returned goods through performance inspections and assists Quality Assurance with documenting inspection reports
- Liaises with the sales team as a technical expert, through layout drawings, hydraulic calculations, research memos, compliance reports
- Creates presentations and product comparisons for sales assistance and training
- Presents live, virtual, or pre-recorded product knowledge training to internal employees, customers, sales reps, distributors, and contractors Represents Zurn in the field during installation, troubleshooting, or other post-sales support including witness testing at a site or lab for insurance claims
- Drives continuous improvement activities within the group through ownership of the process plan
- Expedites customer resolutions by coordinating actions and feedback from customer care, quality, and engineering Utilizes SWOT analysis to review internal and competitive products
- Collaborates with the New Product Development (NPD) team to create specification documentation to aid with the spec share growth and GTMS strategy