Systems Support Analyst I Franklin, TN,
US/en-US/AristocratExternalCareersSite/job/Franklin-TN-US/Systems-Support-Analyst-I_R0001447-2/apply
Job Posting Title Systems Support Analyst I Summary The VGT Center for
Customer Excellence (CCE) Systems Support Analyst I will be primarily
responsible for fielding internal/external customer calls, emails, and
accurately tracking and entering customer support documentation within
the helpdesk/maintenance database. The Systems Support Analyst I will
also perform systems administration, database administration, and
network operations for our casino customers. This includes 24/7 Tier I
support of all routing and switching equipment, production and backup
database servers, as well as the infrastructure that allows access to
these devices. The CCE is staffed 24/7 and associates should expect to
work different shifts, weekends and holidays. What you'll do Key
Performance Competencies * Adaptability / flexible * Customer focused *
Communication skills * Troubleshooting skills * Critical thinking /
problem solving * Teamwork * Detail oriented * Self-motivated * Time
management Essential Duties and Responsibilities * Handle ACD Calls and
emails from VGT associates and customers with a positive problem-solving
attitude. This includes communicating via Live Chat, use of the customer
relationship management tool and other applications internal to
ATI/VGT.nbsp; * Open, update, properly code, and close trouble cases
with accurate detailed information relating to the trouble reported. *
Provide Tier I troubleshooting and support of casino game server and
infrastructure. * Installation and modification of production database
software. * Installation and maintenance of Microsoft Active Directory.
- Monitoring SQL database health and database reporting. * Ensure
enforcement of Regulatory Compliance requirements for all remote access
to VGT casino support infrastructure. * Follow CCE notification and
escalation procedures. * Performs other duties as assigned.
Knowledge/Skills Required * Understanding of wireless technology. *
Familiar with Virtual Private Networking (VPN). * COMPTIA A+, Network+,
and/or Server+ certifications are a plus. * Experience working with
Windows server a plus. * Proficient in Microsoft Office (Outlook, Word,
Excel, Power Point). * Experience with Active Directory a plus. * Strong
communication skills, both orally and written. * Strong interpersonal
skills. * Strong planning and organizational skills. * Strong attention
to detail. * Ability to provide critical information in a clear, concise
and quick manner and the ability to work with customers on problem
calls. * Ability to multi-task, prioritize and resolve urgent issues. *
Ability to thrive in a team environment. * Must enjoy working in a high
pressure and fast paced environment. * Must be able to obtain a gaming
license (similar requirements to a security clearance). Education,
Training and Experience * Associates degree in Computer Science or
related field, or equivalent work experience. * 0-2 years desktop
computer skills to include thorough working knowledge of all Microsoft
operating systems and applications/programs, PC Hardware, desktop
applications and peripherals such as printers and fax machines. * Call
center experience desirable. Physical Demands The ability to sit and
perform terminal/computer work for lengthy periods is expected. The
physical demands described here are representative of those that must be
met by an associate to successfully perform the essential functions of
this job.nbsp; Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions. Work
Environment This is a non-smoking office environment. What we're looking
for This position is second shift, 3 pm - 11 pm Why Aristocrat? * World
Leader in Gaming Entertainment * Robust benefits package * Global career
opportunities * Our core values: Respect, Courage, Integrity and Passion
Our Winning Ways * Unite - Come together as one team, with one vision *
Develop - Empower, inspire and grow our people * Deliver - Execute with
excellence, be accountable for results * Play - Be creative, celebrate
success The US based roles may require registration with the Nevada
Gaming Control Board (NGCB) and/or other gaming jurisdictions in which
we operate. Location Franklin, TN, US Job family Systems Service
Contract Type Regular Time Type Full timePosted TodayFull timeR0001447
We're pioneers in our field and relentless in our pursuit of excellence.
nbsp;Aristocrat is an ideas company at heart, which means innovation is
embedded into every aspect of our business. nbsp;Whether we're designing
sleek new cabinets, premium game content or award-winning systems, we
apply fresh thinking and creativity to deliver the world's greatest
gaming experience, every day. With cool new titles such as Game of
Thrones TM, Sons of Anarchy and Lightning Link along with our award
winning app Heart of Vegas, we're continually pushing the bar of
creativity.nbsp;