Job Description

Primary Function:

The incumbent is responsible for executing program requirements and managing daily workflow.

Job Scope and Major Responsibilities:

• Acquire a thorough understanding of the manufacturer sponsored program
• Receive and effectively route program “referrals” (prescriptions)
• Develop contacts with partnered pharmacy in order to maintain most current status on referrals
• Maintain tracking document and crosscheck to ensure platform/tracking document accuracy
• Build a lasting relationship with manufacturer sales representatives by properly communicating and addressing any questions in a timely manner
• Actively engage employees, clients, physicians, and pharmacies to proactively solve problems and ensure proper follow up
• Resolve any inquiries from manufacturer sales force via phone or email
• Appropriately document all interactions within Asembia’s workflow system
• Interface with programmers as needed to address any system difficulties for both manufacturers and internal staff
• Attend manufacturer meetings to support ongoing program development
• Escalate issues to appropriate management for resolution
• Effectively recommend to management to train or retrain team members based on feedback
• Work collaboratively in a HIPAA compliant manner to ensure all compliance standards are met
• Other responsibilities as assigned
• Compliance with the provisions of the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, as amended (“HIPAA”)

Qualifications

Performance Criteria:

Success is defined by accurate and timely responses to inquiries from the manufacturer sales force, high levels of customer service, and program utilization by the sales force.

Minimum Qualifications:

The ideal candidate has 3-5 years pharmacy experience. Certified Pharmacy Technicians preferred. Some previous management experience preferred. Individual must possess exemplary communication, organization and time management skills. Knowledge of ASPN network capabilities is also preferred.

Asembia is committed to Equal Employment Opportunity (EEO) and to comply with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other classification protected by State/Federal laws.