Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

This important position interfaces with Rockwell Automation's customers in which you are a consultant located onsite at a customer location. You will play an important role in our strategy to support the Maintenance and Engineering group in your customer's plant automation. You will partner with the customer, field sales, support management, product groups and local authorized distributors. You will be the subject matter expert and on-site resource for all customer repair needs, consulting services, report management, installed base evaluations, Parts Management Agreements, renewal parts, Third-party Repair, using all to increase productivity and cost reduction. This position reports to the Program Manager and is onsite in Texarkana, Arkansas.

MAIN RESPONSIBILITIES:

• Manage standard operating procedures associated with the repair process at your client location.

• Implement process improvements regarding the MRO/repair process with focus on plant reliability.

• Coordinate and process repair transactions

• Provide live tracking for all assets repaired or managed.

• Perform daily reporting and data analysis by gathering product data from customer ERP systems and RA tracking software.

• Create program metric reports using RA software and other tools that meet customer requirements.

• Make recommendations based on inventory levels, failure trends, repair history trends, pricing considerations and obsolescence management.

• Responsible for communication between the customer account and management, RA sales and distributors and RA Product Management to ensure that required information is adequately provided.

MINIMUM QUALIFICATIONS:

• Bachelors' degree required

• Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future for this job opening.

DESIRED QUALIFICATIONS:

• 2+ years of experience in commercial or customer relations.

• Basic knowledge of storeroom operations, logistics, purchasing, maintenance, or order management.

• Working knowledge of Microsoft excel (can maintain complex spreadsheets)

• Experience in collecting and analyzing data to identify issues and recognize trends.

• Familiarity in working within an ERP system software environment, especially SAP.

FACTORS OF COMPLEXITY

• Manage the repair process by collecting and entering data into DDS daily, obtaining, and presenting quotes including coordination of shipping and receiving activities at the customer site.

• Partner with Customer's Management and Technicians to identify Cost Savings opportunities for implementation.

• Manage projects and priorities.

• Implement process improvements to the MRO/repair process with focus on plant reliability and demand chain reductions.

ACCEPT ROLE REQUIREMENTS

• Lead process improvements at customer location using reliability tools.

• Display customer-centric attitude to guide customer behavior

• Manage work plans and timelines independently while operating in remote locations.

• Lift up to 35lbs

• Stand for up to 45 minutes.

You will be part of a job family and compensation will be commensurate on experience and skill level.

BENEFITS

• 401k match with additional company contribution

• Health, dental and vision insurance

• Disability insurance

• Family leave

• Paid time off

Rockwell Automation recognizes the value of diversity in our workforce. We do not discriminate based on gender, religion, creed, race or disability. Rockwell is a proud employer of veterans.

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.

Rockwell Automation is the largest company in the world dedicated to industrial automation and information. Here, we connect the imaginations of people with the potential of technology to make the world more intelligent, more connected and more productive. From improving the production of medicines that boost human health to reducing waste in an oil and gas plant, the work we do changes how we live. We truly believe we are doing things never before possible. And we need the brightest minds to help make that happen – the makers, the forward thinkers, the problem solvers. Join a team of more than 23,000 global employees in 100+ countries as we work together to expand human possibility.