Job Description

Provide exceptional customer service to assigned customers and accounts. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, and complete order fulfillment. 

RESPONSIBILITES:  

May include, but are not limited to: 

• Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, and complete order fulfillment. 
• Implement account service strategies. 
• Principal liaison with marketing and sales for assigned customers. 
• Implementation of marketing programs for assigned accounts. 
• Support all aspects of service to the customer including, but not limited to: price quotes and quote follow-up. 
• Initiate and implement initiatives which improve customer service and responsiveness.
• Coordinate with Logistics and Operations on capacity planning and scheduling. 
• Champion customer needs, proactively follow up on customer inquiries, and be the customer’s advocate by driving the voice of the customer (VOC) into the organization 
• Provide responsive order management support including order entry, or expediting and shipment information to customers. 
• Proactively communicate supply chain issues and provide alternatives. 
• Attend technical training seminars. 
• Back-up team-members when workload makes this necessary. 
• Partner with the Sales team to assist in achieving sales goals.

Qualifications

• High School Diploma or equivalent required. Bachelor’s degree a plus. 
• 3 - 5 years of Customer Service or related experience a plus. 
• Strong written, verbal and telephone skills. 
• Strong data entry and organizational skills. Detailed oriented with good follow-up skills. 
• Able to effectively manage many priorities and issues. 
• Understanding of applicable computer systems, such as Google, Microsoft Office, Lotus Notes, and function specific software. 
• The hours for this role will be 10a - 7p, but may adjust as businesses needs dictate.

Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

REASONABLE ACCOMMODATIONS NOTICE

Reasonable Accommodations Notice If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact (440)534-6080 or Jacqueline.Williams@averydennison.com to discuss reasonable accommodations.