Category:Marketing -Type:Intern -Min. Experience:Intern -COMPANY DESCRIPTION At Beyond Meat, we started with simple questions. Why do you need an animal to create meat? Why cant you build meat directly from plants? It turns out you can. So we did. We make plant-based meats that allow families to eat more, not less, of the traditional dishes theylovewhile feeling great about the health, sustainability, and animal welfare benefits of plant protein. Our products are sold in 11,000+ natural and traditional grocery stores nationwide, and we are growing by leaps and bounds. Our investors include Bill Gates, the Twitter founders, Seth Goldman (founder of Honest Tea), and a host of prominent VCs. Weve recently developed and launchedto sell-out demandThe Beyond Burger. Its a plant-based, raw-beef style burger that looks, cooks, and tastes sosimilarto beef its being sold in the meat section of the grocery store. Thats an industry first. The Beyond Burger is the opening bid in our Future of Protein vision, whereby were inviting retailers and consumers to reimagine the meat section of the grocery store as the protein section where plant-based meat lives side by side withanimal-basedmeat. OVERVIEW This is a part-time internship position, reporting to the Consumer Care Manager. We are looking for someone who is passionate about delivering the highest level of service to our consumers. This means providing thorough support and knowledge of all things Beyond Meat while collecting actionable data to evolve and improve growing areas of consumer response.Were seeking candidates who are local to Los Angeles, currently enrolled in an undergraduate program, and have the ability to work 10-20 hours/week (which can be flexibly scheduled with Beyond Meat). RESPONSIBILITIES -Provide areferral-worthyconsumer experience via email, phone,andsocial media -Own tickets in Zendesk portal including email, phone, Facebook and Twitter resolving all issues in a timelymanner -Field tickets to appropriate departments and escalate issues appropriately to ensure effective resolutions -Work with Consumer Care Manager to evolve macros to includeboldand witty copy in an effort to efficiently address frequently asked questions and recurring inquiries -Help identify shifting consumer trends and quality concerns -Brainstorm ways to deepen consumer relationships and creative ways to surprise and delight consumers -Assist marketing team with various tasks including, but not limited to, sending out Beyond Meat swag, coupons,andsamples QUALIFICATIONS -A positive consumer-centric attitude -Strong written and oral communication skills -Highly organized; ameticulouseye for detail -Self-motivated takes initiative and isnt afraid to carve out new responsibilities -An interest in the food industry is a plus -Currently enrolled in an undergraduate program and local to Los Angeles -Preferably studying Marketing/Communications or a similar field PHYSICAL DEMANDS Frequent sitting at a desk, communication-using computerandphone. Lifting not to exceed 25 lbs. WORK ENVIRONMENT 10-20 hours/week, office environment Hourly Rate Commensurate with experience Beyond Meat is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identify, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state, or local law. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. Beyond Meat reserves the right to defer or close a vacancy at any time. -© 2014-2018 TriNet Group, Inc. All rights reserved.