Job Description

The primary role of Patient Services is to take the lead in facilitating access to therapy utilizing our neurology products. Patient base includes both newly diagnosed and existing multiple sclerosis patients. Daily interactions involve contact via phone with health care providers, Biogen field representatives, business service partners, nursing services and other internal work group partners.

The competitive candidates will have an ability to utilize strong interpersonal skills that will allow for the support and education of patients in their disease state, understanding of medical benefits, Biogen product education and the offering of service option explanations. The competitive candidates will have Case Management experience, demonstrate field impact and relationships, and an ability to utilize strong interpersonal skills that will allow for the support and education of patients, understanding of medical benefits, and communicating support program options that will drive successful outcomes for our patients.

• A team player, with a desire to work with Prescribers, Sales team members, Patients, and business partners

• Adaptive, energetic and comfortable with process improvement and change management Shifts for these roles are in the ranges of: 8:30am-8:00pm

Qualifications

• Prior customer service experience required

• Strong verbal and written communication skills

• Technical proficiency in CRM or equivalent systems

• Understanding of service offerings

• Comfortable working with standard operating procedures with focus on quality• Detail oriented

• Experience working a fast-paced environment

• Strong problem solving, time management and organization skills

• Case Management support experience and field exposure

• A track record of success, work experience, and collaboration

Education :High school degree required, Bachelor’s Degree preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.