Job Description

About This Role

The purpose of this position is to be the patient facing expert on the Rare Disease patient journey and the liaison for all Biogen team members involved in the process. They are responsible for engaging cross functional stakeholders on next steps to support appropriate patients getting started and staying on therapy. The Rare Disease Family Access Manager (FAM) will get to the root of any logistical issues impacting treatment initiation and ongoing therapy. They are able to identify the point person to resolve the issue (AE, Market Access & Reimbursement, and/or Case Management). The FAM will have an in depth understanding of the HCP prescribing account, the administration site of care, and the payer approval process at the patient level.

The FAM will provide patient education and support site of care logistics, patient facing reimbursement education, disease state and product education as well as provide emotional support for the patient and their caregivers. The FAM will interact with physicians, nurses, pharmacists, ancillary staff, patients/families, and advocacy groups to prevent and address barriers to patient access and will serve as the primary source for all regional patient advocacy activities.

What You’ll Do

• Works closely with patients/families to work through the steps required to gain access to therapy (disease and product education, site of care logistics, understanding of payer policy and procedure, and other support services)

• Works as the patient advocate in regular cross functional meetings with Case Manager, Account Executive, Market Access & Reimbursement to build and maintain accurate case plans for patients (e.g. case histories, insurance, on-going coverage needs etc.)

• Works cross functionally to identify and support the resolution of patient access barriers including insurance coverage, reimbursement, financial limitations, site of care, procurement/distribution issues

• Works with Market Access & Reimbursement team members who will ensure proper reimbursement, engage with payers, specialty pharmacies, and specialty distributors to ensure access

• Must be able to provide strong emotional support for the caregivers and collaborate with them in a way that allows for forward progress

• Be knowledgeable of any changes in the patient access environment to identify issues that may impact access and communicate information appropriately to patients/caregivers

• Complete a comprehensive assessment of the individual needs of the patient taking into account the patient’s family and team of healthcare providers. This assessment will include understanding the individual’s payer policies, plan designs, including Medicaid coverage if applicable, as well as the healthcare system local to the patient

• Develop and offer solutions to the family, when necessary, that may also include communication of alternative insurance options and how families can best connect to available resources

• Educates patients, families, and caregivers on product and all Biogen services

• Develops activities with the goal of achieving greater openness and understanding of rare disease

• The FAM will also build the rare disease network/relationships through local advocacy groups, rare disease related events, and attending national conferences

• Maintains up to date knowledge on product and BIIB resources available to support patients/caregivers at the regional level and applies this knowledge in a way that supports patient care

Who You Are
You have a passion to empower and educate patients and their sites of care through a dynamic treatment journey. You do this by using your market access knowledge to solve to remove non-clinical barriers to enable on-time treatment. You have the desire to collaborate within a matrix team and at times lead without authority.

Qualifications

• 5+ years of progressive business experience in the healthcare or biotech industry with at least 3 years field-based experience in account management, sales, and/or field reimbursement. Rare disease experience is preferred.

• A successful track record in field reimbursement, clinical education or in pharmaceutical sales/management of products that required significant payer and reimbursement involvement

• Experience in supporting biologic therapy administered by a designated health care provider

• Seasoned, mature pharmaceutical professional with a comprehensive understanding of field / patient reimbursement, charitable funding, non-profit organizations

• Experience leading cross functionally and influencing without authority

• Case management experience in rare disease a plus

• Experience dedicated to assisting patients/caregivers

• Must be familiar with relevant legal and regulatory environment in biotech industry

• Strong communication and listening skills

• Effective at managing complex individualized cases

• Must be comfortable spending 60% of their time traveling

• Driving is an essential duty of the job; candidates must have a valid driver’s license and an acceptable driving record according to Biogen policy to be considered

Education: BS Required; Master's Degree preferred

Preferred Skills:

• Spanish speaking a plus

Additional Information

All your information will be kept confidential according to EEO guidelines.

The base compensation range for this role is $144,400 – $209,400. Base salary is determined by a combination of factors including, but not limited to, job related years of relevant experience, internal equity, and location of the job. Additionally, this role is eligible for participation in Biogen’s LTI grants and other incentive programs. Biogen offers a full range of benefits that include medical, dental, life, long and short-term disability insurances, vacation, end-of-year shutdown, and 401K participation and matching contributions.

Why Biogen?

Our mission to find therapies for neurological and rare diseases is a unique focus within our industry and this shared purpose is what connects us as a team. We work together to overcome obstacles and to follow the science. We are resilient as we strive to make an impact on our patients’ lives and on changing the course of medicine. Together, we pioneer. Together, we thrive.

At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.

All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.