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Product Specialist

ISO

Product Specialist

North Reading, MA +1 location
Full Time
Paid
  • Responsibilities

    Job Description

    The Product Specialist draws upon many talents to get the job done – excellent communication skills, time and project management abilities, a customer-centric service approach, and analytical prowess are a must. The primary responsibility of a successful Product Specialist is to ensure the product we deliver is well defined, understood, and is implemented and used with success.

    • Lead day-to-day client interaction for product implementations.
    • Effectively apply our implementation methodology and enforce project standards.
    • Triage general product support questions/inquiries and provide timely resolution for client.
    • Proactively monitor data quality to ensure accuracy of reporting and downstream impact on other contracted services.
    • Train new and existing clients.
    • Ensure project documents are complete, current, and stored appropriately.
    • Identify and document solution deficiencies and recommend solutions.
    • Examine and evaluate purpose and content of requests for data or reporting.   
    • Analyze data and reporting solutions to understand business impact, correlations/discrepancies, and to propose changes/alternate solutions.   
    • Extract existing data to manipulate/calculate/format into presentable reports, charts, and graphs.

     

  • Qualifications

    Qualifications

    • Experience with data analysis and manipulation using Excel (v look-up, pivot tables)
    • Previous experience with insurance claims preferred
    • Well organized
    • Ability to work independently and make decisions while considering client requirements, efficiency, and cost effectiveness
    • Excellent written and oral communication with internal team members and customers
    • Team player
    • Ability to learn new concepts quickly
    • 5-10% travel is required
    • Bachelor’s Degree preferred
    • At least 2 years of experience in a corporate office/customer facing environment

    #LI-ND1

     

    Additional Information

    Verisk Analytics is an equal opportunity employer.

    All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.

    http://www.verisk.com/careers.html

    Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

    CONSUMER PRIVACY NOTICE

     

  • Locations
    North Reading, MA • La Vergne, TN