The Content Specialist role serves as a client-facing RR Donnelley writing consultant. You accurately interpret business and technical requirements to facilitate the writing, editing, and production of custom content that fulfills client specifications. You interview and consult with stakeholders and subject matter experts to define requirements. You manage the production workflow of multiple documents simultaneously, including ensuring on-time and accurate input from all stakeholders. This role is focused on financial services and insurance documents that communicate operational issues and instructions to customers of the institution. You serve as a business analyst for written communication in any medium (print, digital, emails, text alerts, etc.).
Financial Services and/or Insurance experience is ideal. This position is located on-site in San Antonio, TX.
Required Skills
- Manage document creation workflow from initial request to final publication
- Set up and lead meetings to interview subject matter experts and other stakeholders, defining the content and technical requirements of all assignments
- Create a communication brief to define the document, collecting key points and messages that will be used by RRD writers creating the document
- Conduct research to understand content assignment, stakeholder needs, and legal/regulatory details
- Collaborate with business stakeholders to facilitate and translate the development of each document’s content requirements
- Identify and assess true customer needs beyond the initial customer request
- Understand differences between various media channels (print, online, or mobile)
- Write and define content in appropriate business language for multiple channels
- Write and translate messaging requirements by focusing on the 5 W’s and H: who, what, when, where, why, and how
- Manage and consult on requirements and content for assignments by working with RRD team or client advisors
- Understand the process for gathering content requirements for correspondence, forms, and documents. Proactively and diplomatically educate business stakeholders and subject matter experts on this process
- Attend daily team standup and production meetings
- Learn and use software and business processes for creating and managing documents, including Salesforce.com and Adobe Acrobat Professional
- Competently shift priorities throughout the workday, as required and with help from RRD colleagues and onsite Editorial Manager
- Adhere to standards for MS-Word Readability Statistics, AP Style, and client in-house styles
Required Experience
- Excellent communication skills, both written and verbal, along with the ability to listen for understanding
- Excellent people skills: interacting with, providing support, establishing a high-trust relationship in a cheerful, professional atmosphere
- Strong interviewing skills. Able to ask unscripted strategic and logical questions to elicit a full understanding of client needs
- Ability to analyze issues and make decisions for the greater good
- Ability to work independently and with a team to achieve business objectives
- Strong project management skills in a fast-paced environment with multiple, changing priorities
- Logical reasoning, critical thinking, and sound judgment skills
- Experience in Financial Services or Insurance industries useful, but not required
- Proficient in Microsoft Office, especially Word, Excel, and Outlook
- Experience with writing tools and other types of similar software
- Ability to quickly learn other software used for document creation, such as Adobe Acrobat Pro and Salesforce
- Technical editing skills and mastery of AP Style Guidelines
- Bachelor’s degree or equivalent and three (3) years of business writing experience
RRD IS AN EEO/AA INCLUDING VETS AND DISABLED EMPLOYER