St. John’s established in 1870, has three New York City campuses; a graduate center in Hauppauge, NY; international locations in Rome, Italy; Limerick, Ireland; and Paris, France; and study abroad locations around the world. The Princeton Review and other top rankings consistently recognize the University’s outstanding academics, diverse student body, dynamic internship and volunteer opportunities, focus on student life, and diverse study abroad offerings. St. John’s University offers more than 100 undergraduate and graduate programs in its six colleges and schools, with a growing number of programs offered online. The University is accredited by the Middle States Commission on Higher Education and 12 other major academic and professional associations. 

A dedication to diversity, equity and inclusion is at the heart of our mission.  As a Catholic and Vincentian university, St. John’s is committed to institutionalizing practices of inclusive excellence to ensure that we welcome and celebrate the intrinsic worth of all members of our community.  We will become an even stronger university as we enhance equity at every level of our institution.  As noted in our Vision Statement, our graduates will excel in the competencies and values required for leadership and service in a rapidly evolving world.  

INFORMATION TECHNOLOGY SPECIALIST

LAW SCHOOL 

JOB DESCRIPTION: The Information Technology Specialist will provide outstanding customer service and desktop support to the faculty, students and staff in the Law School. They will operate and maintain technology products and services supported by the Law School’s IT Office. Supported services include: end point management, network management, software development, database administration, and audiovisual management. The IT Specialist will enforce protocols and follow procedures, maintain asset inventory, and collaborate with engineering teams on operational requirements.  

PRIMARY RESPONSIBILITIES:  

• The IT Specialist is responsible for the diagnosis of computer-related issues throughout the Law School. The IT Specialist will follow developed processes and guidelines to troubleshoot and resolve complex problems either in person or using remote control software.  

• Responds to requests for technical assistance either in person or using remote control software. The candidate ensures timely closeout of trouble tickets.   

• Investigates & resolves network issues, including performance, printing, e-mail, and general system problems.  

• Configures and installs computers for new hires and/or system replacements.  

• Assists students with a variety of hardware/software issues on their personal laptops and provides support  for wireless connectivity to the network.

QUALIFICATIONS:

• IT Specialists should have completed a have completed an associate’s degree program or higher in a computer science, information science, engineering, or equivalent field. Non-associate’s degrees are accepted with equivalent years of experience and relevant professional certifications.  

• IT Specialists maintain computer systems, provide technical support and teach their clients the basic skills they need to operate newly installed programs. With information technology constantly changing, Specialists must stay up-to-date on emerging technologies. Furthermore, IT Specialists should maintain current relevant training and certifications. Common certifications for IT Specialists include A+ and Linux+ certifications offered by CompTIA. IT Specialists can also pursue Microsoft Certified IT Professional and Cisco Certified Network Associate credentials. =

• The IT Specialist should have at least two years of experience with IT support or technical customer service. Experience supporting and troubleshooting Microsoft Windows and Macintosh computers.  

• Demonstrated experience working in collaboration with a team as an effective team member. 

• Excellent interpersonal skills and ability to work with diverse clientele. Self-motivated and self-directed – a self-starter who can identify and solve problems on their own. 

• Demonstrated ability to communicate effectively verbally and in writing.  

• Demonstrated ability to work independently. Organizational skills and attention to detail is critical. Exercise good judgment, logic and troubleshooting skills to anticipate and solve problems independently. Proven experience in handling multiple priorities simultaneously. Ability to work a flexible work schedule, including evenings and weekends, when necessary. 

• With information technology constantly changing, Specialists must stay up-to-date on emerging technologies. Furthermore, IT Specialists should maintain current relevant training and certifications. Common certifications for IT Specialists include A+ and Linux+ certifications offered by CompTIA. IT Specialists can also pursue Microsoft Certified IT Professional and Cisco Certified Network Associate credentials.

ALL PERSONS HIRED ARE REQUIRED TO BE VACCINATED AGAINST THE COVID-19 VIRUS, SUBJECT TO THE REASONABLE ACCOMMODATION PROVISIONS OF APPLICABLE LAW. 

This position may be relocated to any of St. John’s University’s physical locations at any time.

St. John’s offers a competitive compensation program which is commensurate with your qualifications, experience, and contingent upon the departmental budget. We also offer an extremely comprehensive benefits program to meet the diverse needs of our workforce. Along with exceptional benefits such as medical, dental, life insurance, long term disability insurance, tuition remission, generous 403(b) employer contribution, employee assistance program, and liberal paid time off policies, faculty and staff can also enjoy St. John’s performing arts, libraries, bookstores, dining facilities, campus recreation and sporting events. 

Any offer of employment is subject to receipt by St. John’s University of satisfactory references, verification of employment and education. 

St. John’s University is an Equal Opportunity Employer and encourages applications from women and minorities. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, or any other characteristic protected by law. 

Required Skills Required Experience

The duties and responsibilities described above are the essential functions of the job. The qualifications below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1)  HS diploma or equivalent with 2-4 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job, OR demonstrated ability to meet the job requirements through a comparable number of years of work experience. 2)  Requires very good knowledge of general administrative/manufacturing operations procedures and knowledge of job specific processes to successfully execute and complete the more progressive/complex duties of the job.

3)  Ability to follow company policy and understand any rules or regulations governing the work being completed and impact work has on department or company.

4)  Must have very good knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs specific to the job in order to complete duties successfully.

5)  Requires good knowledge of multiple functions or areas of the business in which there is frequent contact with while completing daily work assignments of the job.

6)  Must have very good oral and written communication skills sufficient to explain departmental policy, methods and/or procedures when completing assignments.

7)  Requires very good organizational skills sufficient to accomplish work by established deadlines and ability to coordinate phases of work with others. Additional job knowledge, skills, and/or abilities specific to a department may be listed on the staffing requisition.

RRD IS AN EEO/AA INCLUDING VETS AND DISABLED EMPLOYER