Team Leader, Training Vet Tech Solutions Description: Manage the training program for the Senior Veterinary Technicians and assist with the training program for VTS Veterinarians. Ensure each technician has the skills and technical knowledge necessary to meet needs of customer and BI. Develop and maintain procedures and business rules, new hire training, and continuing education. Liaise with the Product Managers and Customer Care Sales and Marketing Specialists to ensure VTS is kept up to date on the latest promotions and products. Create tools to improve the accuracy and efficiency at which VTS processes calls. Maintain VTS e-room. As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, diversity and inclusion, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees Duties & Responsibilities: * Manage training for 12 Senior Veterinary Technicians and 6 VTS Veterinarians. Conduct training for all new technician hires as well as refresher training for current employees. * Work with the Associate Director to develop and update training programs for the VTS Veterinary Staff. Utilize live coaching and monitoring as necessary for effective training. Through training process, facilitate adherence to all departmental SOPs and business rules. * Create and maintain existing training presentations and training materials to include the following subject areas: VTS policies and procedures, product guarantee implementation, phone skills, use of PVWorks, Microsoft Outlook, adverse event reporting, PQC reporting, product knowledge, etc. * Coordinate cross training activities with other BI departments including Inside and Outside sales, Customer Care and Marketing. * Be familiar with all Federal laws (21 CFR-FDA, 9CFR-USDA, and 40 CFR-EPA) related to the reporting of Adverse Events, Off-Label inquires and Product Quality Complaints (PQC) and create training programs and tools to be used by VTS to ensure compliance. * Create and maintain Q&A documents for all products, including new products. * Utilize VERINT voice recording software and live monitoring techniques for new hires to ensure all customer calls are handled in a superior manner consistent with a BI Remarkable Experience. Provide on the spot corrections and call assistance when warranted. Keep the Manager informed of all personnel issues. * Review all AE cases for new hires for at least the first three months to check for accuracy and adherence to policy. * Create tools to improve the accuracy and efficiency at which VTS processes calls. Such tools may include a knowledge library for PVWorks, quick reference guides, improved software programs, etc. * Successfully complete any additional responsibilities or projects assigned by the Director or Associate Director in a timely manner. Communicate effectively with the Veterinary Technical Solutions Leadership Team to facilitate overall functioning and performance of the department. Requirements: * Bachelor Degree in Animal Science or Biological Sciences * Formal presentation skills, good verbal communication, and a friendly demeanor. * Proficient computer skills including Microsoft Word and PowerPoint * Ability to work and perform at a very high level in a team based environment. Desired Skills, Experience and Abilities: * Prefer candidates with a minimum of 2 years experience as a BI Senior Veterinary Technician or a Registered Veterinary Technician (RVT/CVT) with at least 2 years experience in a veterinary practice. * Ability to plan, organize and conduct a training program. * Call Center experience and supervisory experience are greatly desired. _Eligibility Requirements: _ * Must be legally authorized to work in the United States without restriction * Must be willing to take a drug test and post-offer physical (if required) * Must be 18 years of age or older Our Culture: Boehringer Ingelheim is one of the worlds top 20 pharmaceutical companies and operates globally with approximately 50,000 employees. Since our founding in 1885, the company has remained family-owned and today we are committed to creating value through innovation in three business areas including human pharmaceuticals, animal health and biopharmaceutical contract manufacturing. Since we are privately held, we have the ability to take an innovative, long- term view. Our focus is on scientific discoveries and the introduction of truly novel medicines that improve lives and provide valuable services and support to patients and their families. Employees are challenged to take initiative and achieve outstanding results. Ultimately, our culture and drive allows us to maintain one of the highest levels of excellence in our industry. We are also deeply committed to our communities and our employees create and engage in programs that strengthen the neighborhoods where we live and work. Boehringer Ingelheim, including Boehringer Ingelheim Pharmaceuticals, Inc., Boehringer Ingelheim USA, Boehringer Ingelheim Animal Health USA, Inc., Merial Barceloneta, LLC and Boehringer Ingelheim Fremont, Inc. is an equal opportunity and affirmative action employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender identity or expression; affectional or sexual orientation; disability; veteran or military status, including protected veteran status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law. Boehringer Ingelheim is firmly committed to ensuring a safe, healthy, productive and efficient work environment for our employees, partners and customers. As part of that commitment, Boehringer Ingelheim conducts pre- employment verifications and drug screenings. **Primary Location: **Americas-US-GA-Duluth **Work Locations: ** **Job: **Commercial Operations (sales training /customer engagement excellence) **Organization: **Boehringer Ingelheim Vetmedica, Inc. **Schedule: **Full-time