Job Information

As a Business Analyst, you are responsible for evaluating and supporting current business operations and will assist with implementing new business opportunities in the extended warranty (EW), planned maintenance (PM) and Certified Pre-Owned (CPO) space. You will identify gaps, analyze requirements, recommend solutions and help optimize business processes to help recognize these opportunities and drive revenue growth.

Role & Responsibility

• Assist field staff & dealers with policy & procedure inquiries around EW, PM or CPO
• Assist with auditing claims that impact loss ratios of the warranty business and make recommendations based on those findings to drive improvements
• Provide business and systems expertise in identifying, evaluating and developing specifications and procedures that meet user requirements
• Work with IT community to help implement needed systems or system changes to enable business growth
• Help maintain pricing and dealer pricing tools
• Help drive process efficiencies through the development of new tools and processes
• Perform data analytics with tools such as OAC & PowerBI on EW, PM, & CPO data to help identify opportunities and recommend improvements
• Gather feedback from both internal & external stakeholders to help evaluate new business opportunities as well as improvements that can be made to enhance current performance
• Assist with ad hoc reporting needs from both internal and external stakeholders and develop new reports based upon business needs
• Study competition and markets to help identify where Bobcat can gain a competitive edge within these programs
• Help with maintaining profitability indexes for all revenue generating operations
• Work closely with the sales & marketing program team to help manage any incentive programs that may be run for EW, PM or CPO to help drive results
• Assist with training efforts with dealers and field staff to ensure a high level of competency regarding the EW, PM, & CPO program
• Work closely with the AM/PS marketing manager to promote these programs to internal and external people to ensure knowledge and success

Job Requirement

• Education Required: Bachelor's degree Business Administration, Finance, Marketing, Economics or related field. An Associate's degree and 3-5+ years of related experience will be considered
• Experience Required: 3-5+ years
• Travel Required:
• LSS Yellow Belt certification, Green Belt certification a plus
• Construction equipment industry knowledge
• Experience in project execution
• Proficiency in problem-solving skills and data analytics tools such as OAC and PowerBI
• Effective verbal & written communication, training experience a plus
• Excellent organizational prioritization and planning skills
• Demonstrated ability to build constructive and effective relationships across the company
• Strong analytical background
• Fluency in MS Office Suite (Excel, Word, PowerPoint, Outlook)

As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and services. The company is committed to empowering people to accomplish more.

Doosan Bobcat North America is home to world-renowned brands, including Bobcat® compact equipment, Doosan® portable power products, Ryan® and Steiner® grounds maintenance equipment and Geith® attachments. Doosan Bobcat North America is a tradename of Clark Equipment Company.

Doosan is committed fostering an inclusive and a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. If you have a disability or special need that requires accommodation, please contact us at 701-476-4263. Doosan is a VEVRAA federal contractor and seeks priority referrals of protected veterans.

Beware of Fraudulent Job Offers and Solicitations

Any legitimate job offer will be preceded by an official selection process.

Bobcat Company is a leading provider of compact equipment for global construction, rental, landscaping, agriculture, grounds maintenance, acreage management, government, utility, industrial and mining markets. We strive to empower our customers to do their jobs more efficiently and effectively. We’re North Dakota’s largest manufacturer, with the most extensive compact equipment distribution network in the world.