KEYENCE Business Development – Customer Support Specialist is responsible for assisting sales team members and customers with seamless integration of our technology and customers’ existing infrastructure. This may involve assisting with setting up of SQL connections, cloud data connection setup, and debugging performance issues. In addition, team members will be responsible for assisting customers by making recommendations of additional hardware or software that they can adopt which will make their overall user experience of our product stronger. Candidates should possess strong customer-facing communication skills and demonstrate excellent attention to detail.

About Keyence

Keyence is a technology company recognized by Forbes as “World's Most Innovative Companies Top 100”. We consistently outperform our industry peers by providing the most advanced and easy to use products and support. At KEYENCE you will work in a fast-paced, collaborative environment and will have the opportunity to contribute to the organizations goals from day one.

Principal duties and tasks

• Provide technical product pre-sales support to sales employees and customers in order to overcome objections to delivering the product.
• Provide post-sale support to customers to help with successful adoption and deployment of products into the customer’s infrastructure.
• Assist customers with making database connections and calls to facilitate data structure.
• Write and proofread technical documents about data and the surrounding infrastructure.
• Go on-site when required to assist a member of the sales team or to help a customer deploy our product successfully (<10% travel)
• Maintain confidentiality, security policies, and acceptable use policies with regard to the information being processed, stored, or accessed by the end-users on the network.
• Develop, write, and maintain end-user documentation.
• Troubleshoot applications to identify and correct malfunctions and other operational difficulties.

Qualifications

• Bachelor’s degree in Computer Science, Management Information Systems, or Information System Technology preferred.
• Beginner’s proficiency with Microsoft SQL and SQL Programming languages
• Experience with SQL, AWS, Azure, Hadoop a plus
• Experience with deployment and/or migration of data warehouses/lakes/cloud systems
• Ability to communicate complex ideas in a simplified fashion
• Ability to organize and prioritize a diverse set of projects, tasks, and activities for timely completion

Reports To: Division Director or Marketing Manager

As a leading supplier of sensors, measuring systems, laser markers, microscopes, and machine vision systems worldwide, KEYENCE is at the forefront of factory automation. We strive to develop innovative and reliable products to meet the needs of our customers in every manufacturing industry.

In addition to our world-class products, KEYENCE offers a full range of services to further assist our customers. Our technically trained direct sales force is able to solve tough applications and answer technical questions about our products. We also provide fast shipping so customers can improve their processes as quickly as possible.

KEYENCE is dedicated to adding value to our customers by combining superior technology with unparalleled support.