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Customer Service Associate

Invacare Corporation

Customer Service Associate

Simi Valley, CA
Full Time
Paid
  • Responsibilities

    ESSENTIAL FUNCTIONS:

    • Able to rack and unrack parts
    • Able to safely and properly load and unload rack burn-off oven.
    • Able to buff or repair parts
    • Effectively uses work instructions
    • Visually inspects material to prevent defects and scrap
    • Responsible for quality of workmanship
    • Provides written suggestions for continuous improvement
    • Assists with the training of others
    • Strict compliance to FDA and ISO control standards and record keeping
    • Adheres to all safety policies
    • Performs predictive/preventative maintenance as necessary
    • Maintain safety and housekeeping standards in accordance with 5 S principles.
    • Additional duties as requested or required

     

    QUALIFICATIONS

    • High School graduate or equivalent experience
    • Basic math skills
    • Basic computer skills preferred
    • Ability to lift up to 50 lbs.
    • Ability to stand for 8-10 hours
    • Bending, twisting and/or squatting may be required
    • Demonstrated flexibility in attitude and willingness to work in all areas as needed
    • Demonstrated ability to understand follow work instructions
    • Demonstrated ability to work well in a team environment
    • Demonstrated ability to work with minimal supervision
    • Ability to work overtime with little or no notice
    • Ability to be cross-trained
    • Effective verbal and written communication skills
    • Knowledge of quality standards to apply visual inspection
    • Knowledge of proper problem-solving skills
    • Must have thorough understanding of quality systems and their relationship to job performance including ISO Overview, corrective/preventative actions and work instructions
    • Must have physical ability and manual dexterity necessary to perform the duties pertaining to job

     

    Required Skills Required Experience

  • Qualifications

    HS diploma or equivalent with 5-6 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job, OR demonstrated ability to meet the job requirements through a comparable number of years of work experience.  May possess additional education certification in this level.

    Requires excellent knowledge of functional area(s) related to the job or good knowledge related to a professional field of work.  Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job.  May provide oversight of work conducted by junior level staff and/or review/audit work for accuracy.  Must have advanced knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs specific to the job in order to complete job duties successfully.  Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments.

    Must have strong organizational skills with ability to manage deadlines and prioritize workload and make adjustment to meet business needs.

    Must be able to work weekends and holidays.

     

    RRD IS AN EEO/AA INCLUDING VETS AND DISABLED EMPLOYER

  • Industry
    Manufacturing