Job Description

This Contract position may require up to 25% travel.

Position Summary

The UX Researcher in the RRD Research Department will conduct User Research and Market Research studies utilizing a variety of methodologies, for a variety of clients.

Responsibilities

• Lead all aspects of research studies, such as usability testing, iterative testing, workflow research, persona research, IDIs, CJM, JTBD, ethnography, in-store research, survey research and more
• Exceed client expectations by delivering high quality deliverables on time and on budget
• Contribute to department innovation and growth

Qualifications

• 5+ years of leading and delivering client-side or agency research engagements
• Extensive knowledge of research, UX and CX methodologies and approaches
• Advanced ability to interface directly with clients and present research results
• Advanced-level client-interaction, facilitation and reporting skills
• Prior experience with eye tracking or other neuroscience techniques a plus
• Prior experience with in-store research, ethnography, in-lab research, marketing/communications research (direct mail, email, billboard, etc.), competitor and quantitative research a plus
• Bachelor’s degree in the area of Market Research, User Research, User Experience, HCI, Psychology, or similar; Master’s degree preferred
• Passion and dedication to building better customer experiences
• Fit the team culture: honest; kind; hard working; team-focused; accountable

Additional Information

The rate of pay for this role is $50-$80/hour.

RRD is an Equal Opportunity Employer, including disability/veterans