Power Generation Service Coordinator Cummins Inc. 2,511 reviews -
Avondale, AZ Power Generation Service Coordinator If you want to develop
your career with the industry leader who gives you the innovative
technology you love to work with and empowers you to deliver a service
you can be proud of then this is where you need to be. Extraordinary
Technology Requires Extraordinary Technicians! Our Distribution business
delivers reliable, durable, high performing products for our global
partners. You are key to our customers success. Working with industry
leading technology and diagnostic tools, youll deliver solutions that
build your knowledge base and fuel your career. The Power Generation
Service Coordinator has safety, customer satisfaction, and business
responsibilities within branch operations. The person in this role is
responsible for supporting service work order parts requests and
assisting customers with parts sales at the parts counter.
RESPONSIBILITIES: SAFETY Know and follow all Company and customer safety
rules, including maintaining a safe, clean, and orderly work area, and
fully participate in Company accident prevention and safety improvement
activities. Maintain adequate personal tooling to perform assigned
tasks. CUSTOMER SATISFACTION (Internal and External) Respond to all
customer requests courteously and professionally, in a timely and
responsive manner. Maintain a clean, professional personal appearance at
all times, meeting all Company standards for professional appearance.
BUSINESS Answer incoming telephone calls courteously and professionally
while determining the needs of the caller and directing them to the
proper person and/or department. Greet all visitors courteously,
determining their needs and directing them to the proper area. * Gather
required work order information to include but not limited to: *
Customer information such as company name, contact name, address, and
phone number. * Required product and vehicle/unit information *
Requested repair, complaint, and/or failure. Gather details such as
operating conditions at the time the complaint/failure occurred. *
Create an accurate job plan using Standard Repair Time (SRT) procedures.
- Obtain the customers perception/interpretation of warranty coverages.
- Assist with scheduling of work for in-shop and mobile repairs. *
Determine if repair will be warranty or billable * Close out billable
work orders * Use Service Monitor to monitor open jobs and help with
RECT (Repair Event Cycle Time) measures * General office duties: filing,
incoming and outgoing mail, order office supplies. * Collect payment
from COD customers parts and service. * Assist technicians with spotting
vehicles when pulling in and backing out * Perform Job Safety Analysis
(JSAs) audits * Assist in maintaining clean and organized and safe
branch * Inventory management (cycle counts and cores) * Look up parts
using Quick Serve and order as needed * Ship failed parts per WRAP
program and tag recon failed parts * Put stock away and pull orders and
stage for shop and field * Make sure stock parts and non stock parts are
on work orders prior to invoicing * Operate fork lift * Parts delivery
and pick up parts for in shop and field work * Operate maintain and log
information from DPF (Diesel Particulate filter) machine * Demonstrate a
positive attitude and a high level of personal credibility and integrity
with dealers, customers, management, and co-workers. OTHER * Maintain
company and product confidentiality. * Attend and participate in all
meetings, trainings, and activities as required. * Stay apprised of new
techniques relevant to the work being performed; achieve and maintain
technical competency. * Adhere to all Company policies and departmental
procedures and rules. * All other duties as required. Qualifications
REQUIREMENTS: * High School Diploma or GED is required in addition to a
minimum of two (2) years of related experience and/or training, or
equivalent combination of education and experience. Associates Degree
preferred. * Minimum 2-4 years previous experience. * Minimum 2-4 years
previous customer service/contact experience * Proficient computer and
typing skills specifically in the use of Microsoft Windows, Word, Power
Point, Customer Data Base and Lotus Notes. * Technically competent in
diesel engines / generator repairs. * Superior communication skills,
positive attitude and professional in demeanor and appearance. *
Excellent organizational and follow-up skills. * Trained in use of
applicable Forklift * Must be able to communicate effectively verbally
and in writing. * Must be able to follow Company procedures and standard
operating procedures. * Must be honest, reliable, and dependable, and
have a positive attitude. * Must be able to work well under occasional
pressure or within deadlines. * Must be able to work well independently
or with others in a team environment. * Must have a record of good
attendance and performance at prior jobs. Candidate must meet all
eligibility requirements to drive a Company vehicle, including but not
limited to: o Must have a current, valid driver's license issued by the
state in which they reside. o Must have current motor vehicle liability
insurance. o No convictions for any driving under the influence of
alcohol or drugs charges (DUI) within prior 5 years. o No greater than
three (3) moving violations within prior 12 month period. o No greater
than 2 avoidable accidents on MVR within prior 3 years. o Candidate must
be able to pass pre-employment drug testing and meet all physical
requirements for the position. o If selected, candidates must consider
this position as primary employment and hold no other jobs with this
Companys competitors, customers, or suppliers. PHYSICAL REQUIREMENTS: *
Must be able to lift 50 pounds occasionally. * Must be able to stand on
feet for long periods of time. * Must have the physical ability to wear
Personal Protective Equipment (PPE) Protective Glasses and Protective
Footwear as required. Cummins Rocky Mountain LLC is an affirmative
action, equal opportunity employer. We do not discriminate against
applicants or employees on the basis of age, race, sex, color, religion,
veteran status, genetic information, national origin, disability or any
other status protected by state or local law. It is Cummins Rocky
Mountain's intention that all qualified applicants are given equal
opportunity and that selection decisions be based on job-related
factors. Compensation and Benefits Base hourly rate commensurate with
experience. Additional benefits vary between locations and include
options such as our 401(k) Retirement Savings Plan, Cash Balance Pension
Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic
Partners Coverage and a full complement of personal and professional
benefits. Cummins and E-verify At Cummins, we are an equal opportunity
and affirmative action employer dedicated to diversity in the workplace.
Our policy is to provide equal employment opportunities to all qualified
persons without regard to race, gender, color, disability, national
origin, age, religion, union affiliation, sexual orientation, veteran
status, citizenship, gender identity and/or expression, or other status
protected by law. Cummins validates right to work using E-Verify.
Cummins will provide the Social Security Administration (SSA) and, if
necessary, the Department of Homeland Security (DHS), with information
from each new employees Form I-9 to confirm work authorization. Ready to
work with ground-breaking products and technology? Apply for this
opportunity to start your career as an extraordinary Tech with Cummins
today. Not ready to apply but want to learn more? Join our Talent
Community to get the inside track on great jobs and confidentially
connect to our recruiting team: http://connect.find.ly/cummins Job
SERVICE Primary Location United States-Arizona-Phoenix-US, AZ, Avondale,
Cummins Rocky Mountain 651 Job Type Experienced - Professional / Office
Recruitment Job Type Office Job Posting Jul 27, 2018, 2:58:36 PM
Unposting Date Ongoing Req ID: 1800049N 23 hours ago - save job -
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Cummins Inc. 2,511 reviews If it's comin' around the mountain, it could
have a Cummins' engine powering it. The company makes about half of its
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