Customer Quality Engineer

Oetiker

Customer Quality Engineer

Lancaster, NY +1 location
Full Time
Paid
  • Responsibilities

    Job Description

    Salary Range: $95,000 - $116,000

    • Responsible for customer & internal quality issue fast response.
    • Complete analysis of customer part returns or internal non-conformances to determine root cause.
    • Documents, tracks, facilitates, and completes customer or internal corrective actions with cross-functional team.
    • Supports customer visit / audits.
    • Supports the quality laboratory with customer or internal non-conforming product containment and sorting activities.
    • Is responsible for the timely and accurate reporting of customer and/or internal quality performance indicators.
    • Works with Supplier Quality on external sourced non-conformities.
    • Works directly with both management and employee level on continual improvements of our quality system.
    • Attend daily Operations Meeting as an integral member in communicating status of customer or internal complaints.
    • Document Control / Development; Procedures, Instructions, Work Instructions, etc.
    • Prepare graphs or charts of data as needed in support of continuous improvement.
    • Prepare special quality documentation / reports (i.e. MMOG, SCR’s, ECR’s, Quality System Assessments).
    • Supports in APQP activity to ensure successful new product launches.
    • Supports to ensure compliance to IATF-16949 & ISO 14001.
    • Conducts internal audits.
    • Procedural review and improvements.
    • Drives initiatives to foster a zero-defect culture in the plant
    • Supports PPE in PFMEA audits (reverse, high RPN)
    • Participates in Scrap reduction improvement
  • Qualifications

    Qualifications

    • Bachelor’s Degree in Engineering or a minimum of 10 years’ equivalent experience required
    • Proficiency in 8D problem solving, 5 Why Analysis
    • AIAG Core Tool Training (APQP, PPAP, FMEA, Control Plan, MSA, SPC)
    • The ability to read / interpret blueprints and specifications including GD&T
    • Knowledge of IATF16949 & ISO14001 Standards.
    • Excellent communication and follow-through skills and attention to detail
    • Able to collaborate effectively across departmental functions
    • Proven ability to promote transparency and effective reporting methods for audiences ranging from the “shop-floor" to the management & customer level
    • High integrity, fair, emotionally mature, self-aware
    • Active listener, coach mentality, able to constructively challenge

    Additional Information

    Ability to travel between Oetiker locations as applicable.

    This is a 1st shift position. Regular hours are 8:00 am - 4:30 pm. Monday - Friday

    What We Offer:

    • Competitive compensation packages
    • Paid Time Off (starts at 17 days a year)
    • Medical, Dental, Vision
    • Generous 401k match
    • Education tuition reimbursement program
    • Opportunities for Advancement
    • Comprehensive Training Program and access to Online Learning
  • Compensation
    $95,243-$95,243 per year
  • Locations
    Lancaster, NY • Mentor, OH