Job Summary

Main Purpose of the Job

The Customer Service Representative will assist customers with machine troubleshooting, spare part identification, order entry, and customer communication. The Customer Service Representative is responsible for the support of the customer experience to ensure that all the customer’s needs and expectations are met and exceeded. This role will report to the site Sales Manager.

• Provide machine repair and troubleshooting advice to customers using excellent telephone skills and in-depth knowledge of Machine Works’ equipment.
• Sales order processing, including order entry, customer credit verification, new customer set-up, and order follow-up.
• Provide price and availability information for service, spare parts, and new equipment.
• Receive and process order requests from customers.
• Respond to customer calls, emails, and faxes pertaining to quotes, RMA’s, and follow-up on orders.
• Liaison among customers, internal operations, and field sales personnel, regarding information related to customer orders and inquiries.
• Maintain customer contact and relationships and provide information and services to customers via telephone or electronic means.
• Take customer complaints and communication to the necessary internal personnel for resolution.
• Support install and service personnel by planning and scheduling equipment installation and service.
• Complete other tasks assigned.

Qualifications

• High school diploma, required
• A.S., B.S., B.A., preferred

Company Summary

Through the responsibledevelopmentof innovative andsustainable buildingproducts, CertainTeed , headquartered in Malvern, Pennsylvania, has helped shape thebuilding productsindustry for more than 110 years. Founded in 1904 as General RoofingManufacturingCompany, the firm's slogan "Quality Made Certain, Satisfaction Guaranteed," inspired the name CertainTeed. Today, CertainTeed is a leading North American brand of exterior and interiorbuilding products, including roofing, siding, fence, decking, railing, trim, insulation, drywall, and ceilings.

A subsidiary of Saint-Gobain, one of the world’s largest and oldestbuilding productscompanies, CertainTeed has more than 6,300 employees and more than 60manufacturingfacilities throughout the United States and Canada. www.certainteed.com

Legal Statement

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Saint-Gobain is an industry leader with thousands of talented team members who are dedicated to one unified purpose: We bring well being to people by creating great living spaces and improving daily life. You’ll find us wherever people live, work, play, move and heal. Driven by people with unique ideas and a passion for excellence, our businesses manufacture world-class products for a broad range of engaging industries.