The Customer Service Representative provides outstanding phone support to our outside sales force and our customers with a smile and a sense of urgency. Responsibilities include: responding quickly and efficiently to supplier requests, assisting with returns, routing inbound calls, high-volume order entry and answering general process, order status, and tracking questions. This position requires excellent communication, attention to detail and analytical skills.

The ideal candidate is comfortable with heavy data entry and working in a fast paced environment. We are looking for a proactive, self-motivated, and task-oriented individual who is able to work independently with minimal oversight. We want a flexible and creative thinker, who along with successfully managing their administrative workload, will contribute to the customer service department by demonstrating leadership and finding ways to improve and streamline our processes.   Principal Duties and Tasks:

• Receive and respond to a high volume of inbound phone calls from customers as well as sales representatives
• Process and enter a high volume of purchase orders from customers into the Windows based database
• Process and issue a high volume of price quotations to customers
• Analyze and troubleshoot customer issues via phone or email
• Route technical support calls to the appropriate product specialist or technical group
• Participate in goal projects while maintaining daily workload

Qualifications:

• Associate’s degree in Business Administration or other related field required, 4 year degree preferred
• 1-5 Years of relevant business to business customer service experience
• Moderate proficiency with Excel, Microsoft Office, and Outlook
• Ability to type at 50 WPM
• Strong Admin Background, project management experience/skills

Traits:

• High degree of attention to details
• Ability to organize and prioritize tasks, activities, and projects for timely completion
• Analytical and problem solving skills
• Ability to identify complex problems, evaluate options based on the information supplied and determine appropriate solutions
• Must be flexible and accommodating
• Communication Skills- communicate complex ideas and solutions in a simplified fashion
• Ability to establish and maintain pleasant interpersonal relationships primarily over the phone and emails
• Successful candidates sometimes have banking backgrounds, legal services background,
• Leadership potential –ANY leadership experience is fine

As a leading supplier of sensors, measuring systems, laser markers, microscopes, and machine vision systems worldwide, KEYENCE is at the forefront of factory automation. We strive to develop innovative and reliable products to meet the needs of our customers in every manufacturing industry.

In addition to our world-class products, KEYENCE offers a full range of services to further assist our customers. Our technically trained direct sales force is able to solve tough applications and answer technical questions about our products. We also provide fast shipping so customers can improve their processes as quickly as possible.

KEYENCE is dedicated to adding value to our customers by combining superior technology with unparalleled support.