Technical Support Administrator Denco Sales Co - Fresno, CA Full-time, Part-time Denco Sales is a wholesale distributor of equipment and supplies used by visual communications providers including sign manufacturers, digital printers & screen printers. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned: * Serves as an equipment and software customer contact to ensure proper service and retention of customers on-going business. * Coordinates retention efforts with software to maintain a high level of customer satisfaction including follow-up calls and personal thank you notes, etc. and to turn the satisfied customer into a loyal customer. * Deliver service and support to tech dept using and operating company software * Gather customers information and determine the issue by evaluating and analyzing the symptoms; * Research required information using available resources; * Follow standard processes and procedures; * Identify and escalate priority issues per company procedures and specifications; * Redirect problems to appropriate resource; * Accurately process and record call transactions using company software; * Offer alternative solutions where appropriate with the objective of retaining customers and clients business; * Organize ideas and communicate oral messages appropriate to listeners and situations; * Follow up and make scheduled call backs to customers where necessary; * Stay current with system information, changes and updates Skills and Competencies * Proven strong computer aptitude in a Windows environment with advanced skills in Excel