POSITION SUMMARY:
Vallen’s Storeroom Technician – Repair and Warranty is an individual contributor positioned within a customer’s location responsible for administering Vallen’s warranty and repair programs, services, and/or activities. They assess products, tools, parts, and machines for program compliance, determine (or assist with determining) the necessary repair, may disassemble and reassemble items as required, and coordinate having repairs completed or a warranty replacement provided. They are responsible for maintaining a professional, clean and organized work environment.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
- Coordinates warranty and repair transactional activity; oversees daily shipments and receipts; enters data into a database or other computerized system to maintain up-to-date records; retrieves stored information to respond to inquiries; seeks management advice on appropriate corrective action as necessary.
- Tracks, reviews, and audits supplier/vendor performance.
- Reviews, and assists with developing KPI reports.
- Notifies leadership, suppliers, and/or vendors of part discrepancies in regards to production, appearance and/or quality.
- Notifies leadership of any potential inventory or site supply shortages.
- Ensures all parts are correctly identified.
- Recognizes all component parts in assigned work cell.
- May assist with machine maintenance duties as requested.
- May assist with inspecting tools/equipment/products for defects, wear and tear; reports damage or wear to leadership.
- Collaborates with the Quality Control and/or Engineering concerning quality issues.
- Communicates leadership regarding machine priority and malfunction.
- Reviews production orders leadership.
- Works to standard assembly procedures as required.
- Performs other related duties as requested.
JOB QUALIFICATIONS:
High school diploma or equivalent coupled with 1+ years relevant experience and/or training; Associates degree in mechanically minded or pre-engineering discipline preferred.
Relevant experience and/or aptitude should include:
- Working knowledge of warehouse and/or storeroom operations.
- Demonstrated ability to read and interpret documents such as safety rules, work orders, operating and maintenance instructions, and procedure manuals.
- Basic computer knowledge and proficiency and/or a demonstrated technical aptitude to learn; preferred technical skills to include but not limited to MS-Office products, Vista, Control, SX.e, Prophet 21.
- Demonstration of basic mathematical skills (add, subtract, multiply and divide in all units to measure, using whole numbers, common fractions, and decimals); ability to compute rate, ratio, and percent preferred.
- Strong communication and customer service skills.
- Ability to work in a team environment and be self-motivated to accomplish assigned tasks and goals.
- Demonstration of attention to detail and is safety minded.
WORK ENVIRONMENT & PHYSICAL DEMANDS:
Reasonable accommodations will be evaluated and may be implemented to enable individuals with disabilities to perform essential functions of this position.
- Work environment may not be temperature controlled; must have the ability to work in extreme hot or cold environments.
- Must have the ability to work in dusty conditions.
- May be required to handle hazardous materials and wear various forms of protective equipment (shoes, gloves, protective eyewear, etc.)
- May be required to pass forklift and/or other warehouse equipment certifications (written and/or driving).
- Assigned work shifts may vary and/or rotate.
- Overtime may be required; extended day, evening and weekend work may be required as job duties demand and may include little to no advanced notice.
- Must be able to handle and work physical inventory; required to lift up to 25 lbs or greater with assistance following standard operating and safety procedures. Other physical requirements including, regularly being required to stand, walk, kneel, bend, crouch, crawl, climb and balance.
- Close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus are required.
ABOUT VALLEN
Vallen is an industry leader in delivering flexible supply chain solutions and services along with a comprehensive range of maintenance, repair, operating, production, safety and electrical products to meet the growing supply needs of customers in facilities across North America and around the world. Vallen is headquartered in Belmont, NC and is a subsidiary of Sonepar USA, part of the global Sonepar family.
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WHAT ARE THE BENEFITS?
401K Plan, Health Insurance (medical, dental, and vision), Paid Vacation, Paid Sick, Paid Personal, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a definitive career path.
EOE M/F/DISABILITY/VETERAN
Required Skills
Required Experience