The Associate Technical Support Engineer is responsible for providing 1st level technical support to end customers of Kofax desktop products, and resolving reported issues in an effective and timely manner. In addition, the position requires frequent interaction with Subject Matter Experts and Sr. Technical Support Engineers to properly document and escalation of undocumented issues.
While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.
Required Skills
A bachelor's degree in computer science, computer information systems or related experience. A minimum of 1 to 2 years providing 1st level technical support within a call center environment. Resourceful team player with strong interpersonal skills. Result-oriented with strong problem-solving skills. Strong English language written and verbal skills.
Knowledge of and ability to troubleshoot and configure cloud based solutions
Good knowledge of Windows/MAC OS with the ability to carry out root cause analysis Working knowledge of Microsoft Office products, local and hosted Maintain technical knowledge to keep up with changes in technology
Flexible work schedule with focus on EMEA business hours
Required Experience
KOFAX, INC. IS AN EQUAL OPPORTUNITY EMPLOYER M/F/D/V
KOFAX, INC. IS AN EQUAL OPPORTUNITY EMPLOYER M/F/D/V