Job Description

The Field Service Technician works independently and with minimum supervision to provide technical services at customer’s location and support to sales, marketing or business development within assigned territory. Incumbent provides moderate to complex technical service expertise performing installations, services and on-site diagnostics and service on mechanical, electrical, electronic equipment, components, communication devices and systems. Instructs customers on the operation or proper use of equipment. Operates in the field on call and provides technical support to territory/assigned customers and as required may provide assistance and support to other field service team members. Works remotely and commutes to customers throughout the region (Assigned territory Eastern NC, Southern VA). Preferred residence near Raleigh, Greensboro, or the Eastern North Carolina region.

You will work Monday through Friday 8:00AM-5:00PM.

• Promptly respond to all customer requests for service and schedule on-site visits as required.
• Manages service requirements in assigned territory and schedules its own appointments.
• Provide installation, warranty, preventive, problem diagnosis, & corrective maintenance and training to customers.
• Maintains highest priority on meeting customer expectations
• Maintains frequent communications with sales to stay abreast of customer needs and sensitivities.
• Maintains up to date technical skills on all products including hardware and software.
• Maintains company property and assets in accordance with established policies. Manages a parts inventory and orders parts internally as needed.
• Promptly reports product operating abnormalities and/or failures and obtains samples for evaluation.
• Remains alert for competitive activities and obtains samples for evaluation when possible.
• Documents, maintains, tracks and reports all required service related information by due dates.
• May use software applications and diagnostic programs

Qualifications

• Associates (2-yr) degree in Electronic/Mechanical Engineering or equivalent experience.
• Minimum of 2 years experience as a Field Technical person in same or similar industry.
• Candidates should be comfortable with commutes daily within a 3 hour radius/30k-40k miles a year
• Ability to work independently and with minimum supervision.
• Skilled in organizing and prioritizing workloads and schedules.
• Good oral and written communication skills.
• Good interpersonal, customer service and relationship building skills.
• Understanding and experience with information systems environments and systems.
• Understanding of applicable computer systems, such as Microsoft Office, Google and function specific software.

Additional information

Management reserves the right to revise, change or modify the duties and responsibilities of this position at any time to meet business and organizational needs. This position description may not list all duties for this position. The incumbent in this position may be asked to perform other duties. This position description is not a contract for employment and either the incumbent or the company may terminate employment at any time, for any reason.

The hourly rate for this position is $18.14 - $25.39 / hour.

The hiring wage rate range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range. In some circumstances, this may be above or below the range (based on various factors, including, but not limited to, a candidate’s relevant skills, experience, education and training, location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position). That may change, depending on the candidate pool. Avery Dennison reserves the right to modify this information at any time, subject to applicable laws.

Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

Reasonable Accommodations Notice

If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact (440) 534-6000 or NA.TA.Operations@averydennison.com to discuss reasonable accommodations.