About Us:
CANA Communications, an Eagle Fire owned company, has been helping protect people and property with life safety systems since 1982. We offer a broad range of services and programs in fire alarm, security, and communications systems designed to meet the specific needs of each facility we serve.

Benefits:

In addition to standard benefits, new employees are eligible for Cana/Eagle Fire Perks:

• $2,000 Employee Referral Program
• Relocation Assistance
• Employee and Family Medical Coverage with low employee contribution rates
• 401k with company match
• Company paid Life & Disability insurance.
• Apprenticeship opportunities
• Boot Reimbursement (1x a year)
• Employee Assistance Program
• 10 Paid Holidays
• NICET Test Reimbursement
• Tuition Reimbursement
• Uniforms Provided

Job Summary

The Service Technician ensures high-quality installations, maintenance, and service of electronic systems such as security, fire alarms, CCTV, access control, sound, intercom, voice/data, and nurse call systems. The role involves troubleshooting, programming, and repairing systems while fostering strong relationships with customers, co-workers, and suppliers.

Responsibilities

• Program, test, troubleshoot, and repair electronic systems.
• Read and interpret blueprints, wiring diagrams, and schematics.
• Complete service calls and installations on time and within budget.
• Maintain logs, manuals, and documentation for all work performed.
• Provide on-call support for after-hours service as assigned.
• Ensure tools, materials, and equipment are secure on-site or in vehicles.
• Build strong relationships with customers and ensure satisfaction.
• Complete service projects on time and within budget.
• Maintain quality standards and resolve customer complaints.
• Exhibit strong time management, initiative, and teamwork.

Qualifications

Education

• Required: High School Diploma or GED
• Preferred: Certifications. Listed below are:
• EST 2
• EST 3 required 
• EST Quickstart
• EST 3-MODCOM
• EST FireWorks
• Hubbell Premise Wiring Certified
• AMP Netconnect
• Microsoft Certified
• NICET Level II or Higher – Fire Alarm
• BICSI Tech Certified
• Bosch RPM, RAMIV, 5200, certified
• Firelite 9200
• Silent Knight IDP
• Ademco Vista
• Valcom
• Telecor XL
• Telecor T2
• Dukane PC6000
• Dukane Starcall
• Panduit Certified
• OSHA 30 hr Certified

Experience

• Required: 4–6 years in construction-related roles.
• Preferred: 7–12 years in relevant positions.

Skills

• Strong troubleshooting, maintenance, and equipment selection abilities.
• Effective time management and communication skills.
• Proficient in using computers and programming tools for system-specific software.

Physical Requirements:

• Ability to stand, bend, and kneel for extended periods.
• Capable of lifting and carrying up to 70 lbs.
• Able to work at heights and operate ladders up to 12 feet.
• Ability to use power jacks, forklifts, and other equipment as needed.
• Must tolerate outdoor weather conditions and construction site environments.

Working Conditions

• Work on active construction sites under variable conditions.
• Travel and overtime may be required based on customer demand.

Cana Communications, an Eagle Fire owned company, is an Equal Opportunity Employer