Flex Field Service Representative

US Wide (Based in Keesler Air Force Base, Biloxi, MS)

The Flex Services Field Service Representative will provide technical guidance and advice in the evaluation of unusual engine related issues from all levels of operations and maintenance on Defense Aerospace product lines. This role will be based at Biloxi, Mississippi (Keesler Air Force Base) but Flex Field Service Representative will be deploying to customer locations most of the time - Travel up to 75% of the time.

Dream Big and Make an Impact

An exciting opportunity Work with US Head of Deployed Services and Flex Services Lead on the execution of strategy and capability and to be at the forefront of nurturing relationships with customers and provide support and guidance to the customer by establishing and maintaining a close liaison with relevant sections of the customer’s organization, Rolls-Royce Customer Support, Engineering and Program Management.

At Rolls-Royce, we pioneer cutting-edge technologies that deliver the cleanest, safest and most competitive solutions to our planet’s vital power needs. We embrace the power of data and technology and aim to be Digital First in everything we do.

To ensure we continue to be pioneers of our industry, Rolls-Royce has a team of over 16,500 engineers around the globe. They include everyone from world experts in their field to those who manage hundreds of people and millions of dollars’ worth of investments. We recruit engineers at all levels and in a range of disciplines. And while we encourage specialisation, we also offer freedom to cross-specialise and develop skills across a number of different areas.

Rolls-Royce is a Military Friendly Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. You can learn more here.

Key Accountabilities:

• Deploying to customer locations in support of their operations, travelling up to 75% of their time, which will include international locations, could include hostile areas and/or shipboard deployments for extended periods of time.
• Backfill other FSRs in the event of absences, temporary duty away from home station, etc
• Manage and maintain close liaison with all relevant sections of customer organization, and Rolls-Royce Customer Support, Engineering, and Program Management.
• Establish and maintain working relationship with all Field Service Representatives, and Deployed Operations Managers (DOM’s) on all supported Defense programs. Similarly, establish and maintain working relationships with Customer Training Manager and Instructors.
• Provide technical assistance in the form of written, phone calls, electronically or customer visits relating to aircraft engine operations, maintenance, repairs, troubleshooting, and logistic support.
• Utilize and support Rolls-Royce and customers databases and diagnostic software programs on generated technical queries.

Basic Requirements:

• A minimum of 5 Years of experience Maintaining, Operating, Testing or Equivalent Aircraft Gas Turbine Engine experience
• Familiarity with the applicable regulations of relevant airworthiness authorities
• In order to be considered for this opportunity, you must be eligible to obtain and maintain security clearance, which requires USA Citizenship

Preferred Requirements:

• A Current FAA Mechanic Certificate with a Powerplant rating or international equivalent
• Prior military experience

Rolls-Royce is one of the world’s leading industrial technology companies. They create power to connect, power and protect society. Focussed on three core areas in Civil Aerospace, Defence and Power Systems, Rolls-Royce are determined to use their position as a global power group to play a role in creating a net zero carbon future for us all.