Job Description

Exegy is seeking a full-time Technical Support Engineer (TSE) to serve as the primary interface between the Exegy Managed Services team and fast moving, buy-side trading customers in NYC. This role is currently a remote role. The TSE is responsible for proactively managing each customer’s deployed estate of Exegy products used for the normalization and distribution of real-time market data. This effort includes project management, educating customers on best practices associated with Exegy hardware-accelerated appliances, as well as change management to deploy the latest product versions using global managed services infrastructure. The TSE will be the first point of contact (after the Service Desk) for providing quick response to problems, configuration changes, or software fixes as needed, and is the primary point of contact for critical issues. 

Please apply via the following link: https://exegy.bamboohr.com/jobs/view.php?id=148

No phone calls please.

Exegy does not accept resumes from third party vendors.

Qualifications

QUALIFICATIONS SUMMARY

Successful candidates should have a proven record of successful development, technical management, and customer engagement in financial technology or enterprise data processing products. Experience in financial market data or other front-office financial technology is extremely beneficial.

Successful candidates will quickly learn complex concepts, be proactive and productive with minimal direction, engage with customer technical staff in troubleshooting of complex systems and software applications, and manage a flexible work schedule to adapt to the 24x7 time demands of customers.

Other qualifications include:

• 8+ years’ experience in the development or technical management of financial technology or enterprise data processing products
• 8+ years’ experience in the development or technical management of electronic trading applications.
• 8+ years’ experience in customer engagement in pre-sales or post-sales support engineering
• Experience in Trading floor support of production support of trading desks
• Familiarity with current market data products, APIs, and system architectures is strongly desired; examples include Activ Financial, Bloomberg, Thomson Reuters, and SR Labs.
• Working knowledge of network communication protocols including: IP, UDP, and TCP/IP.
• Working knowledge of Object-Oriented design and C, C++, and/or Java programming languages
• Working knowledge of Linux and Windows operating systems
• Bachelors degree or higher is required. A degree in Information Technology, Computer Science, or Electrical Engineering and/or relevant industry experience is a plus.

Exegy does not accept resumes from third party vendors.

Additional Information

All your information will be kept confidential according to EEO guidelines.