Tableau Data Management Intern I. Purpose of Position The primary responsibility of the Tableau Data Management Intern is to builda data monitoring tool for internal and external customers. You willincrease visibility to the health of GTTs systems as well as improve time forClient Services to proactively manage customer projects. You will learn GTTsdata architecture; map data sources; and build tools based on the requirementsyou gather. This position is a short-term but highly valuable assignment withinGTT. II. Key Responsibilities * Collaborate with internal and external customers to determine and address data and reporting needs for managed services. * Gather requirements to build and enhance our system monitoring tools. * Working with the development team, identify our systems data sources and system architecture. * Build scorecards and dashboards within Tableau using a variety of data sources: SQL database, Excel, Mongo database, AWS S3 (using Athena) and others. * Perform testing and validation of data sets. * Document data output and system architecture. * Other duties as assigned. _ _ _ _ III. Relationships This position will report directly to the Client Services Director of GTT. Internal Relationships ? You will be part of the client services organizationand will work closely with all members of the team including customer service,technical support and project management. ? Coordinate with sales and marketing in gatheringrequirements, interpreting customer needs and new product management. ? You will work closely with product development learningthe systems architecture and data sources. Participate in product development designmeetings as well as backlog grooming and demonstrations. ? You will bring trends or outstanding software,firmware, and/or hardware issues to the product development team to resolveproblems or identify new development opportunities. External Relationships ? Under the guidance of the project managers ortechnical support team, work with external customers as required. IV. Measures of Performance Successfullycomplete Phase 2 of the Tableau project including meeting all requirementsidentified. V. Background and Skill ? Strong interpersonal and communication (verbal andwritten) skills; have excellent phone etiquette * Ability to multi-task and work in a fast-paced environment * Detail and process oriented * Continuous improvement mindset * Proven problem-solving skills ? Ability to learn new systems quickly ? Four-year degree preferred ? 4+ years experience in customer support role ? 2+ years supervisory experience ? Expert in MS Excel ? Experience in NetSuite preferred * Strong writing and editing skills, attention to detail * Adaptability and flexibility changes in workload * Positive teamwork and interpersonal skills to work with a variety of people in all levels of the organization * Ability to take initiative in identifying opportunities and challenges * Ability to analyze data and see trends/patterns VI. LeadershipBehaviors ? Sets high expectations for results; sets a personalexample for accountability and drives results. ? Quickly prioritizes the critical few and assignswork appropriately. ? Uses rigorous problem solving and root causeanalysis to solve difficult or complex problems. ? Utilizes sound judgment in decision making; has theability to change course of action when needed. ? Brings FBS alive by supporting continuousimprovement in all areas of the business. ? Shows sound judgment regarding which ideas andsuggestions will work and further supports through process and action. ? Consistently makes decisions based on soundjudgment, core ethics, values and the Fortive Standards of Conduct regardlessof circumstances and pressures. ? Listens to peers and the team attentively; asksquestions to get to the essence of feedback and acts to improve. *VII. Personality_ Trait Profile_* ? Positively copes with change; applies knowledge andskills effectively in new environments. ? Demonstrates a sense of urgency. ? Dedicated to exceeding customer expectations. ? Displays discipline and logic; utilizes ProblemSolving Process (PSP) tools to solve problems. ? Uncovers and clearly articulates the problem thatneeds to be solved. ? Communicates and collaborates openly and clearlywith coworkers and supervisor. Invites feedback to improve. ? Demonstrates personal integrity and is trusted byothers. **Primary Location: **North America-United States-MN-Oakdale **Work Locations: ** **Job: **Customer Service **Organization: **Fortive Corporation **Schedule: **Full-time