Technical Support Analyst-VEE000877 About Us: Veeder-Root (www.veeder.com) is the world's leading supplier of automatic tank gauging and fuel management systems. Veeder-Root presently has tank monitoring systems in more than 500,000 underground storage tanks around the globe; with products and services being used to meet the regulatory compliance and business management requirements of major oil companies, large truck fleets, car rental companies, airports, package delivery companies, federal, state and local governments, public utilities, industrial companies, and thousands of small underground and aboveground storage tank owners. -Description: 1. Location This position is located in the Simsbury, CT facility. Occasional travel up to 10% may be required. 2. Purpose of Position The goal of the this position is to provide Technical Support to Field Technicians, End-Users and Engineering firms who utilize Veeder-Root and Red Jacket Products. Scope and Impact of Position Responsibilities The quality and serviceability of our products will be greatly impacted if this job is not performed at anadequate level. Measurable differences in warranty expense. Number of calls to our Technical Support line. Sales dollars. If the product is not performing well, sales will be impacted. 3. Key Responsibilities Assist Authorized Service Contractors and Distributors in troubleshooting and debugging Veeder Root and Red Jacket products. With a focus on basic electronic principals, mechanical pumps, installation of equipment and regulatory driven products and services. Support Field Service organization relative to application and design issues. Troubleshoot and understand basic functionality of all Service Station Equipment such as Point of Sale, Dispensers, Pumps, and Tank Gauging. Read electronic schematics and troubleshoot to isolate defective equipment by analyzing diagnostic information in order to determine cause of failure. Fluent in troubleshooting devices such as Ohm Meter, Pressure Gauge and Vacuum Gauge. Troubleshoot factory and field hardware. Participate in Internal escalation process that will assist in reducing warranty incident rates, and improving external quality. Relate information learned from field troubleshooting to engineering such as software bugs, hardware findings. Must be familiar with modem, TCP/IP communications compatibility and understand basic RS232 protocols. Other duties as assigned by Manager. 4. Relationships Internal Relationships: Engineers - To make recommendations of product changes and to give critical field feedback. Product Manager - To make recommendations of product changes and to give critical field feedback. Project Consultant

• To make recommendations of product changes and to give critical field feedback. Product Specialists - To answer technical questions relating to the product development project and coordinate field trial sites. Inside Sales Answer technical questions not documented. Sales Management To give our insight into customer problems, needs, and direction External Relationships: Investigate field problems, monitor reliability of product, and coordinate corrective action where needed through necessary communication with the Authorized Service Contractors. 5. Measures of Performance Ensures the success of his/her objectives as measured by the items below. Call Ratios, Documenting Calls External Support If needed, when situations arise for higher-level support or research into an unresolved field issue this individual will evaluate the situation in a timely matter and if not resolved by self, escalate to higher authorities. Internal Communications By working with any internal department (i.e. Engineering Marketing, Service, Technical Support, etc.) should clearly communicate and provide field impact of decisions ina timely and quality manner. -Qualifications: 6. Background and Skills 2-year technical degree (preferred electronics) plus at least three years experience in Service or Engineering fields highly desired. Years of experience in Service or Engineering in a related field may be a reasonable substitute for the 4-year technical degree. A minimum of 1 year experience performing technical services for retail and commercial petroleum customers preferred. Strong knowledge of operational characteristics of a retail petroleum station, including the following highly desired: Veeder-Root Environmental and Business Solution Products. Red Jacket Submersible Pump systems. Gilbarco and Dresser Wayne Dispensing Systems. Underground Vapor Control and Pressure Management Systems. Office automation computer skills, such as Word, Excel, MS-Access, E-Mail, and Windows required. Excellent written and oral communication skills required. Call Center experience preferred. Must be able to interpret engineering drawings, schematics and specifications. Knowledge of production practices and test procedures required. 7. Personal Trait Profile Quality First: Plan & execute accurate, complete, timely and reliable work. Integrity never compromised. Respect for People: Appreciates diversity in experience, heritage, education, organization level and gender. Management by Fact: Gathers, analyzes and summarizes data to draw rational, fact-based conclusions. Blameless: Seeks root-cause solutions and fixes processes rather than finding someone to blame. Teamwork: Collaborative with customers, suppliers & associates at all levels towards mutual objectives. Ability to work as an individual contributor and as a team member in a fast-paced, multidisciplinary environment. Sense of Urgency: High energy, bias for taking action. Spontaneously recognizes and resolves issues. Possesses sense of urgency regarding on time performance. Customer Focus: Makes customers a primary focus, develops and sustains loyal, productive relationships. Continuous Improvement: Develops and implements creative solutions to systems and processes. Deliver Results: Driven to deliver short and long-term results. Maintains focus on what is most important. Willingness to do what it takes to achieve success. Confident in making commitments and decisions, take responsibility for actions. Self-motivated and high achiever. Ability to be persuasive in difficult discussions. Adapting to Change: Able to effectively adapt an environment of change, uncertainty, and ambiguity. Intellect: Understands the conceptual, strategic, tactical and technical aspects of an issue. Technically capable of grasping new concepts quickly. Innovative: Outrigger and generates and implement creative solutions. Challenges current methods and seek alternatives. Fortive Corporation Overview: At Fortive, we believe in you. We believe in your potentialyour ability to learn, grow and make an impact. And we believe in giving you the opportunity, accountability and visibility to do just that. At Fortive, we believe in us. We believe in the power of great people working together to innovate and solve problems no one could solve alone. We build enduring partnerships with our customers and take on their challenges and opportunities as our own. At Fortive, we believe in growth. We are honest about whats working and what isnt, and we work hard to innovate and improve. With a passionate focus on our markets and our customers, we learn and grow together to make a difference in the world. Fortive (www.fortive.comNYSE: FTV) is a diversified industrial growth company comprised of global businesses that are recognized leaders in attractive markets. With more than $6 billion in annual revenue, Fortives well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution. -Organization:Veeder Root -Job:Technical Service -Primary Location:North America-United States-CT-Simsbury -Schedule:Full-time EEO Statement:"The company in which you have expressed employment interest is a subsidiary or affiliate of Fortive Corporation. The subsidiary or affiliate is referred to as a ""Fortive Company."" Fortive Corporation and all Fortive Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The ""EEO is the Law"" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-866-272-5573 or e-mail applyassistance@fortive.com to request accommodation."