Job Description

Fortune Brands Innovation is a brand, innovation and channel leader focused on exciting, supercharged growth opportunities within the home, security, and commercial building markets. As a Fortune 500 company we have strong brands that stand out from our competition, drive sales, and increase profit. You know our award-winning brands of Moen, Master Lock, August, Yale, Therma-Tru Doors, Fiberon Decking, House of Rohl, Aqualisa, Larson, Sentry Safe and many others.

IT Infrastructure opportunities are available in our offices located in North Olmsted, OH, Maumee, OH, and Oak Creek, WI.

You will receive one on one coaching from a mentor in your area and opportunity to collaborate with teams across the business giving you the opportunity to develop your career and support valuable company initiatives. You will gain experience in a global company providing first-level technical support for employees through our help desk relating to various hardware, software, and operational issues.

Responsibilities:

• Assists with help desk operations by providing hardware and software problem identification through the use of telephone, chat, and e-mail; responds to both repair and service requests through timely communication, frequent follow-up and detailed documentation.
• Maintains customer service by providing first-level hardware and software support as instructed by Infrastructure members.
• Ensures efficient and accurate handling of the user’s issues sent into the Information Technology department by utilizing internal tracking system to understand, specify, detail and document the nature of each requestor’s issues.
• Use problem solving skills to identify ways to resolve the customer’s issues. This will require review of internal documentation and information obtained via the internet.
• Contributes in project work assigned to the Infrastructure team by completing a variety of assigned project tasks and duties with accuracy and timeliness.
• Assists with the deployment of new laptops and workstations as well as device upgrades.
• Troubleshoot networking issues (LAN/WAN, wireless) with team members.
• Provide technical support to users including network connectivity, VPN and remote desktop.
• Create, modify, and remove Active Directory & Office 365 accounts.
• Aid in creating system documentation and inventory information.

Qualifications

Qualifications

• Currently enrolled in a bachelor’s degree in computer science, management information systems or related field, ideally in junior standing.
• Experienced using Microsoft Products including Power Point, Word, Excel, and Outlook
• Strong knowledge of Microsoft Window 10, and Windows 11 operating systems.
• Experience building computers, installing operating systems, and working with desktop operating system a plus.
• Demonstrates resourcefulness as well as team and interpersonal skills to participate in cross-functional teams.
• Accuracy and attention to detail is required in performing all functions of this position.
• Excellent written and oral communications are required.
• US Citizen or Green Card Holder.

Additional Information

At Fortune Brands Innovations, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility / adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to support inclusivity and our associates’ feeling of belonging at work.

Fortune Brands Innovation (FBIN) is built on industry-leading brands and innovation within our operating segments: water, outdoors and security. We have an impressive track record of strong financial results, market outperformance and growth, which translates into career and professional growth opportunities for associates. Please visit our website at fbin.com to learn more.

Equal Employment Opportunity

FBIN is an equal opportunity employer. FBIN evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

Reasonable Accommodations

FBIN is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at FBIN.Recruiting@fbhs.com and let us know the nature of your request along with your contact information.