Job Description

If you are good at what you do, you can work anywhere. If you are the best at what you do, come work at Generac. We didn’t get voted “Best Places to Work” due to lack of opportunity! There has never been a better time to join Generac, the Industry leader in power generation, focused on the rapid growth of our clean energy technologies. We believe in investing in our employees and building your forever career here.

Our customer’s come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and experiences not because it’s the right thing to do, but because it makes our company stronger. You are never just another number here. You are the voice of Generac to our customer and we need you today!

JOB SUMMARY:

The Distributor Support Representative is a key contributor in delivering Generac’s “Customer First” promise and is responsible for providing accurate information, effective communication and issuing resolution to their customers. They will work daily with post-sales issues such as incorrect billing, return of product and warranty exchanges while supporting multiple distribution channels.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide excellent customer service over the phone and via email communication.
• Transact credit memos, return requests, no charge parts, and incorrect billing exchanges.
• Work cross functionally with teams to find resolution for the customer.
• Prioritize and ensure steady workflow for all assigned distribution channels.

MINIMUM QUALIFICATIONS:

• High School diploma or equivalent
• 6 months experience in a customer service role

PREFERRED QUALIFICATIONS:

• Previous SAP or other ERP system experience

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong problem-solving ability
• Excellent verbal and written communication
• Ability to execute and achieve results within established time frame
• Ability to stay calm under pressure
• Ability to key 40 wpm while assisting customers
• Intermediate proficiency with Microsoft Suite (e.g., Word, Excel, Outlook)

GREAT REASONS TO WORK FOR GENERAC:

• Competitive Benefits: Health, Dental, Vision, 401k and many more
• State-of-the-art facility with an onsite gym, walking trails, café, free parking and many employee activities
• Scheduled events throughout the year that allow our employees, both current and retirees, to gather together and enjoy their time with their families and co-workers
• Enjoy summer hours (Memorial Day – Labor Day)
• Pride! When a storm strikes, Generac employees always rise to the occasion. Each time a storm hits many employees volunteer their time with the customer support team or on the production line while others go right into storm-affected areas to repair generators
• We believe in having fun. From minor celebrations to major events, our employees balance their work by building a strong culture of teamwork and collaboration through a variety of occasions, including our Fun Days.
• We have also adjusted to 'Dress for your day' attire Monday through Friday!
• Product loan and discount programs - Rent Generac yard equipment for up to 4 days free!

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job include are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.

**To be considered an official applicant, please apply on our Generac Careers page using this link: https://generacta.avature.net/careers/JobDetail/Pewaukee-Wisconsin-United-States-Distributor-Support-Representative/5148.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”

Company Description

Generac is not only a leader in power but also a believer in being responsive to our customers and our communities. Generac has a strong history of giving back to the communities where our employees live and work. Additionally, our employee volunteer storm response teams support communities across the nation impacted by natural disasters.