Service Desk Associate General Electric 292 reviews - Miami, FL 33102 About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. At GE Digital, we are creating technology and solutions to enable social, mobile, analytical and cloud capabilities for the Industrial Internet. The Industrial Internet is an open, global network that connects people, data and machines. Its about making infrastructure more intelligent and advancing the industries critical to the world we live in. At GE, we believe its about the future of industry?energy, healthcare, transportation, manufacturing. Its about making the world work better. GE is transforming itself to become the world's premier digital industrial company, executing critical outcomes for our customers. Explore how you can drive greater asset reliability, lower operating costs, reduce risk and accelerate operational performance with our Predix platform and software solutions. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Role Summary: We are looking for Technical Support Specialists to provide enterprise-level assistance to our end user employees. You will diagnose and troubleshoot software and hardware problems and help our employees install applications and programs. Essential Responsibilities: Technical Support Specialist responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email, text and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone, text or chat and/or provide clear, written instructions and technical manuals. If youre naturally a helper, have a strong customer orientation and enjoy assisting people with computer issues whilst explaining technical details simply, wed like to meet you. Ultimately, you will be a person our employees trust. They will rely on you to provide timely and accurate solutions to their technical problems. The goal is to create a seamless, positive experience for our employees that in turn enables them to serve our external customers and the businesses they support. Essential Responsibilities: * Research and identify solutions to software and hardware issues * Diagnose and troubleshoot technical issues, including account setup and network configuration * Ask customers targeted questions to quickly understand the root of the problem * Own issues through to resolution, within agreed time limits * Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue * Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) * Provide prompt and accurate feedback to customers * Refer to internal database or external resources to provide accurate tech solutions * Ensure all issues and outcomes are properly logged within the ticket management system * Prioritize and manage several open issues at one time * Follow up with clients to ensure their IT systems are fully functional after troubleshooting * Document technical knowledge in the form of notes and manuals * Maintain positive relationships with clients * Identify and suggest possible improvements on process, procedures and or systems Qualifications/Requirements: Basic Qualifications: * High school or technical school diploma required * 0-2 years, including internships, in work experience in Technical Support, Desktop Support, IT Help Desk Technician or similar role Eligibility Requirements: * Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job * Must be willing to work out of the Miami, Florida office Desired Characteristics: Desired Qualifications: * Degree in a relevant field, such as Computer Science, IT or Software Engineering is desired Hands-on experience with Windows/Linux/Mac OS environments desired * Good understanding of computer systems, mobile devices, SKYPE and other tech products * Ability to diagnose and troubleshoot basic technical issues * Tech savvy with familiarity in remote desktop applications and help desk software (e.g. Zendesk, BOLD 360, etc.) * Excellent problem-solving and communication skills * Ability to provide step-by-step technical help, both written and verbal * Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus * Bilingual in Spanish, French or Portuguese #DTR Locations: United States; Florida; Miami GE will only employ those who are legally authorized to work in the United States for this opening. GE Careers - 12 hours ago - save job - original job Apply On Company Site Other jobs you may like Associate Specialist Customer Technical Suppo... Beckman Coulter - Diagnostics Miami, FL Danaher - 2 days ago Gamers Wanted Technical Support 305-523-1111 Inktel Contact Center Solutions Doral, FL 2 days ago Easily apply Clinical Support Tech 1, Executive Health Pro... Baptist Outpatient Services Miami, FL Baptist Health South Florida - 1 day ago Tier I Service Desk Specialist C4 Planning Solutions, LLC Doral, FL 5 days ago Easily apply Tech Support Agent ORIGIN PC Miami, FL 13 days ago Easily apply * Service Desk Associate jobs in Miami, FL * Jobs at General Electric in Miami, FL * Service Desk Associate salaries in Miami, FL General Electric General Electric 292 reviews Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume