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Complaint Investigation/Engineering Intern

Haemonetics Corporation

Complaint Investigation/Engineering Intern

Draper, UT
Internship
Paid
  • Responsibilities

    Complaint Investigation/Engineering Intern We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further Haemonetics is your employer of choice. We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Responsible for ensuring customer complaint investigations/evaluations are performed in a timely manner as per complaint handling procedures. Responsible for documenting the return and evaluation of complaint samples and investigations, performing probable/root cause analysis, conducting product inspection, tear-down, and testing, as required. Produces data trending and analysis from the electronic systems used to manage complaints and products. Reviews relevant product documentation records for accuracy and non-conformanaces to ensure adherence to Good Documentation Practices. Escalates complaints/product performance issues to Management when necessary. Partners with cross functional teams (Field Service, Marketing, Manufacturing, Quality and Sales personnel) as part of the investigation process to resolve customer issues and complaints. Generates daily, weekly, and monthly trending reports as required. Participates and supports process, policy improvements, and guidance for enhancement projects such as Lean projects, supporting action items, the re-writing of Standard Operating Procedures (SOPs) and work instructions (WI), etc

  • Industry
    Manufacturing