Collections Representative (20669) 0 Y job_listing en_US 20669 0 false Req Id 20669 - Posted 01/02/2019 - WestRidge Corp (0204) - Harland Clarke - Accounting/Finance - Full-Time - Texas - San Antonio î??  Job Description Print Preview BB0CFBE9969ABE4845C9C3849616DE761EFC5C82 Image result for harland clarke logo BUILD Your Career with a company dedicated to growth as you ensure the financial stewardship of the enterprise. Empowered by leadership, our team of Finance professionals work in an environment where you will drive enhancements and efficiencies, mastering accounting software including, SAP, Oracle, Essbase and Blackline. LIVE Your Passion cultivating new skills in an organization that prioritizes your learning through leadership support. Our teams focus on mutual accountability and are dedicated to helping on another and sharing a knowledge base derived from years of experience. CREATE Our Future of innovation by building positive relationships with clients across the organization, aligning people, process and technology to optimize our financial success. We are the pulse of the organization - we are Harland Clarke Finance professionals. Harland Clarke is a leading provider of customer engagement solutions that help connect businesses and people how, when, and where it matters. The company offers payment tools such as checks and cards; lifecycle marketing solutions; and promotional products for businesses. The company deploys these customer engagement solutions holistically, across print, phone, and digital channels, ensuring that the customers of its world-class client base enjoy a consistently superior experience. Harland Clarke serves more than 43 million consumers and 6 million small and medium sized businesses per year, through deep relationships with 11,000+ clients and distribution partners. Harland Clarke is a wholly owned subsidiary of Harland Clarke Holdings. Harland Clarke has been recognized as a 2018 top workplace in San Antonio, TX. For more information, visit www.harlandclarke.com or follow Harland Clarke on LinkedIn and on Twitter @HarlandClarke. Rewards ·Â Take charge of your future with our generous 401K savings plan with company match, which is vested from day one. ·Â Participate in our company wide well-being program that also serves to lower your annual health insurance premiums. ·Â Explore new education opportunities with our tuition reimbursement plans. ·Â We offer work-life flexibility, meeting personal obligations along with professional success. JOB SUMMARY Individual is responsible for the support and collection of activities related to assigned accounts ensuring that all payment activities are managed in a manner that will drive cash flow and minimize bad debt. KEY DUTIES/RESPONSIBILITIES * Bad Debt & Other; Identify bad debt accounts and work them extensively in order to minimize bad debt. Once all collection attempts have failed collector will assemble bad debt folder including any necessary information that will assist in recovering that debt by 3rd party sources. Support and assist Collections management and co-workers with special project(s) that may arise. Maintain basic knowledge of products and services Co-ordinate regular calls with individuals as needed to train solicit feedback and build rapports with our internal clients to promote better working relationships. 10% * Problem Resolution; Resolve declined credit cards and NSFs. Know how to properly direct inquiries for which you may not be knowledgeable and escalate as appropriate to facilitate resolution. Log disputes into the Dispute Management System. Provide accurate and timely follow-up and resolution to client requests. Resolve any trial balance and client needsâ?? issues (billing and cash applications) by working with Invoice Services and A/R departments Sales and Client Services. 30% * Daily Collection Activities; Manage Weekly Job Release. Contact clients to obtain payment information. Review account history prior to deferral decision. Discuss findings/recommendations with Collections supervisor. Send preliminary revised and final e-mails per the established schedule. Adhere to established schedule. Process payments as necessary. Conduct regular back-end calls to collect invoice balances. Compile and present biweekly Top client financial reporting. Process refunds and money moves if needed. 60% EDUCATION * 2 year college degree or equivalent experience preferred · Proficient in Microsoft Word Excel and Access · Experience with Oracle SAP is preferred · Knowledge of basic accounting concepts EXPERIENCE * Able to prioritize multiple projects with conflicting deadlines · Strong team player · Professional yet cordial written and verbal communication skills * Prior collections or customer service experience preferred · Exemplary customer service skills · Ability to multitask in a fast paced environment COMMUNICATION AND CONTACTS Sales MDT and end-clients DECISION MAKING Identify the appropriate time to escalate issues and client complaints to the next level. Determine when collections activities have been exhausted. Recommend client for 3rd party collections. OTHER Supervisory Responsibilities: N/A All team members are responsible for demonstrating the company's Core Values at all times and for using Performance Excellence principles to continuously improve effectiveness, efficiency, products, and services. This includes, but is not limited to, participating on improvement teams,recommending and implementing improvement ideas, and participating in training and other activities to keep up to date on processes, information, etc. All team members are responsible for supporting and complying with internal and external audits, to include providing information, performing assigned tasks to ensure compliance, and preparing and maintaining evidence that key duties identified as internal controls have been performed. All teammembers are responsible for supporting and complying with safety and security policies to promote a healthy working environment. Harland Clarke is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Recruiting Coordinator, Johnny K Knifer at 210 694-1487.