Job Description

• Maintain high levels of service delivery ensuring SLAs and committed timelines are met.
• Maintain Incident, Tasks and Projects updates and current status within service desk software.
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Deliver excellent Presentation and Audio-Visual support, ensure meeting room technology is     maintained to high standards and routinely checked to ensure high levels of availability.
• Support Users using Skype for Business and Teams for meeting chat and collaboration
• Set up and maintain site network file structures, access rights, network security, network users, network printing and desktop user environments.
• Set up and maintain site network servers by applying patches, logging changes and monitoring error logs.
• Troubleshoot and repair problems with the site network, server, and telephony infrastructure and systems.
• Assist with maintaining computer room, site network cabling and department documentation.
• Responsible for network and server uptime.  Non-business hour time may be required to repair and troubleshoot problems in order to provide efficient, quality service.
• Monitor site-based server hardware uptime, virus protection and site-based software updates.
• Develop site specific desktop application set up standards and streamlining processes to eliminate future problems.
• Troubleshoot and resolve problems encountered in the use of site systems and desktop applications.
• Set up, install and maintain desktop and laptop hardware/software and peripherals.
• Provide end-user technical support and training on products and services offered and supported by Harsco.
• Maintain site hardware/software inventories and assist with the audit of site hardware and software.
• Assist with system backups and disaster recovery plans.
• Escalate issues and concerns to the Technical Support Manager, as appropriate.
• Ensure all technical support related activities comply with the global Harsco compliance standards and procedures.
• Document all support calls for systems performance and metrics reporting.

Qualifications

• Three to five years of multi-tech business support in fast-paced environment
• Basic knowledge of ITIL disciplines
• Excellent time management skills
• Excellent written and verbal communication skills
• Excellent customer facing/customer service skills
• Able to work under pressure and meet deadlines
• Able to demonstrate a high degree of flexibility including shift and out of hours working

Additional Information

All your information will be kept confidential according to EEO guidelines.