Respond timely and accurately to customer inquiries and process requests, according to established standards with attention to style, tone, and manner of communication, received through the automated phone system, email, web, or mail regarding inquiries on invoices, payments, and collections as outlined by the Customer Service Manager, positioning Clean Earth products and services to customers. Requires excellent communication and multitasking abilities.
Identifies customers’ needs quickly and takes appropriate action to ensure those needs are met. Perform necessary research and work cross functionally to escalate and resolve problems.
Effectively negotiate through customer complaints, has some discounting authority, ability to make recommendations beyond authority.
Supports projects required for servicing customers and Clean Earth business.
Provides feedback to management on ways to increase efficiencies and the effectiveness of servicing customer’s needs.
Performs necessary record keeping activities.
Performs other related duties as required or requested.
Additional Information
High school diploma or GED required.
One year of work experience, preferably in a customer service or sales environment, or the equivalent in related work experience.
Demonstrates strong organizational and interpersonal communication skills.
Ability to analyze and resolve routine as well as complex problems and exceptions in order to complete final resolution processes.
Demonstrates an elevated level of knowledge of Microsoft Office including but not limited to Excel, Word, Access, Steriworks, SalesForce, STARS, and PowerPoint.
Demonstrates the ability to type a minimum or 40 wpm.
Demonstrates general knowledge of Credit Tools across all regions and markets.