Job Description

The Administrative Associate is a professional delivering exceptional customer service to external stakeholders.

Job Duties

• Utilize appropriate logs and/or tracking software for all administrative work

• Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task life cycle.

• Perform work in administrative support, including, but not limited to, answering phone line, providing customer service, editing documents for communications/memos/presentations, data entry for expense/time/other, creating reservations/scheduling (Meetings, conference rooms, A/V, hospitality, travel, concierge), content/asset management, records or other research, high volume mail support

• Use established procedures, standards, and formats to complete administrative requests to client satisfaction

• Communicate with team members, lead, supervisor or client on job or deadline concerns

• Meet contracted deadlines for service delivery to our clients

• Troubleshoot basic software or hardware problems

• Help to foster a proactive environment of continuous service enhancement and relationship building with the client

• Perform quality assurance on work of others, as requested

• Adhere to Williams Lea policies, in addition to client policies

• Use equipment and supplies in a cost efficient manner

Qualifications

• High school diploma or equivalent

• Minimum (1) year administrative support experience preferably in a legal, banking or large corporate environment

• Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills

• Familiar with other software programs for providing administrative support

• Strong attention to detail; able to work on multiple projects simultaneously

• Must have good organizational skills

• Must be able to meet deadlines and complete all projects in a timely manner

• Ability to handle sensitive and/or confidential documents and information

• Able to exercise good judgment to make decisions that conform to business needs and policy

• Good problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory level

• Ability to maintain professional composure when working with immediate deadlines

• Ability to work both independently and collaboratively as part of a team

• Ability to work in a fast paced environment

• Ability to communicate professionally both verbally and in writing

• Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions

• Must be self-motivated with a positive attitude

• Proven customer service skills are required in order to create, maintain and enhance customer relationships

Additional Information

The salary for this role at the noted Williams Lea by RRD location is $16.75 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

#GOC

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans