Temporary Order Management Specialist Supply Chain Job Description Put a LIFT in Your Career!Hyster-Yale Group, Inc. (HYG), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talentedTemporary Order Management Specialistat our facility located inGreenville, NC. HYG designs, engineers, manufactures, sells and services a comprehensive line of lift trucks and aftermarket parts marketed globally under the Hyster and Yale brand names. We are one of the global leaders in the Material Handling industry and have been building relationships and partnering with our customers, suppliers, dealers and employees for over 80 years. HYG is looking for an energeticTemporary Order Management Specialistwho will have a positive influence on the Order Management team. As aTemporary Order Management Specialist, you will be responsible for delivery of solutions to the dealer/ customer is the number one priority of this position. You will manage delivery issue resolutions, option change requests, expediting calls, pricing questions, Special Products Engineering Department (SPED) issues and other situations that arise over the entire plant/ series spectrum. In this role you will interface with other members of the organization in driving resolution to meet the customers needs. You would be responsible for supporting the sales of Hyster and Yale products to ensure accuracy and best availability of all orders as well as maintain documentation on all orders to comply with our legal obligations. The Successful Temporary Order Management Specialist Will Have the Following Key Accountabilities: -Address Dealer/National Account/ Customer contacts, focusing efforts on problem solving and implementation of resolutions. Track results to address key concerns and spur department improvement efforts. -Provide quick resolutions to dealer/customer needs with the goal of delighting the customer, indicating a high level of customer confidence. -Maintain up to date contact management data and a call log to track performance and identify any problem areas within our business system that can be addressed through continuous improvement initiatives. -Solve problems for dealers/ customers to increase sales and allow brand/ dealer personnel to focus on sales efforts. -Enhance and improve flexibility to drive additional sales opportunities, whether through reduced lead-times, increased product availability, disposition of excess inventory, etc. -Communicate across the brands to provide professional customer service to all dealers/customers and assist in reducing departmental costs by eliminating rework and dissatisfied customers. -Plant communication and problem resolution with major focus on addressing re-promise issues, implementation of resolutions, and processing of order change requests in Hyster-Yale Order Management System (NOMS). -Through team efforts, identify other areas leading to customer dissatisfaction, and drive change efforts -Disseminate information and assist supply chain schedulers with potential resolutions for problems. -Work with schedulers and plant to process order change requests in NOMS to the satisfaction of the plant and dealer network. -Relay necessary feedback to plant personnel to maintain and support manufacturing build schedules. -Review option percentages with master schedulers to advise of market trends and make adjustments as necessary to satisfy customer demand. -Assist dealers and both brand management teams with accomplishing objectives and communicating ideas and information effectively. -Use planning, organizing, time and project management in reaching solutions that will promote customer confidence in our organization. -Communicate programs and opportunities in accordance with brand marketing objectives -Participate in special projects as assigned, improving efficiencies or processes in other areas of the supply chain as well as Marketing. -Provide input to other areas of Order Management to assist in personal growth and development The Successful Temporary Order Management Specialist Will Have the Following Minimum Qualifications: -BS degree in Business or Marketing acquired through formal education and 2 years of experience -Strong problem solving skills acquired through previous work experience and training -Excellent Customer skills acquired through previous work experience and training (2-4 years) -Project Management skills acquired through previous work related experience and training in Project Management -Strong Analytical skills acquired through previous work experience and training -Strong Order Management experience and understanding acquired through previous work experience and training Location Information: Greenville, NC is a charming town in Pitt County located just 85 miles east of Raleigh, NC and 85 miles west of the beaches of the Crystal Coast. It has a population of over 172,000 people in the greater metropolitan area and is ranked number six Best Small Places for Business and Careers by Forbes Magazine. Greenville, NC is the home of East Carolina University and friendly southern culture offering dining, arts, museums, festivals, and a variety of amenities and quick access to several water fronts and beaches for people who love the outdoors. For more information about Greenville, visit -. We are an equal opportunity employer EOE/Minorities/Females/Veterans/Disabled Job ID 2855BR Employment Type Temporary/Contractor Work Hours Day Shift Travel Required None Location Greenville, NC (Americas Division Headquarters) Address 1400 Sullivan Dr Zip Code 27834