Job Description

SUMMARY: Inktel has expanded their operation from Florida to Indianapolis, Indiana. We are excited to be partnering with Delta Faucet Company to provide Customer Service Technical Specialists responding to inbound calls from customers on their behalf. Specialists respond to inquiries from customers who have questions about installing Delta Faucet Company’s kitchen or lavatory faucets, as well as provide troubleshooting support for a faucet that is already installed.

If you’re looking for a new position with a growing company where great performance is rewarded with great opportunity, this is the place for you!

RESPONSIBILITIES:

• Strong desire to be helpful and take ownership to resolve customer situations
• Identify root cause of inquiries by asking probing questions to determine the best solution
• Troubleshoot technical issues that are related to products not working as expected
• Use Delta Faucet Company’s provided customer relationship management tool to research inquiries, document customer interactions, and issue replacements
• Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems
• Assist customers during the installation of their kitchen or lavatory faucet
• Maintain required product knowledge to deliver best in class service
• Exhibit a positive attitude and bring enthusiasm to work each and every day
• Proven record of great attendance and demonstrating skills as a team player

QUALIFICATIONS:

• Interest in DIY home repair/home plumbing products preferred
• Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of proper grammar
• Ability to explain complex, step-by-step processes to customers over the phone
• Prior customer service/troubleshooting experience preferred
• Prior experience working with home plumbing projects is preferred but not required
• Ability to multitask by reading, typing, and navigating through applications while speaking with customers
• Must be able to communicate effectively with customers, management, and co-workers
• Must availability to work 11:30am - 8pm.

The compensation package for this position includes a competitive base salary and the opportunity for hourly increases based on performance and tenure. After 60 days of employment, you will qualify for a comprehensive benefits package which includes medical, dental, vision and personal time off. After 6 months of employment, you will qualify to opt–in to the following benefits: short/long term disability, life insurance, and a 401K plan.

Inktel is proud to be an Equal Opportunity Employer and Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.

We’re located at 9200 Keystone Crossing Suite 300, Indianapolis, IN 46240

Company Description

Inktel Contact Center Solutions is a leading business process outsourcer specializing in contact center services. Inktel provides Contact Center Solutions to many Fortune 500 companies, federal/ state/local government agencies, not-for-profit agencies and other leading organizations. The rapidly growing organization has received multiple awards and recognition including a 101 Best & Brightest Company to Work For in the nation (National Association of Business Resources), the Best Place to Work in South Florida for three years in a row (South Florida Business Journal) and one of Florida Trends Best Company to Work For in the state of Florida! Inktel has operations nationally, including offices in Miami, Chicago, Dallas, New York City and Ft. Lauderdale, among other cities. For the past two decades Inktel positioned itself in very strategic niche industries which has enabled us to becomes thought leaders in the consumer packaged goods, restaurant, and e-commerce world. As a team, we provide our customers with contact center, marketing, and consumer affairs solutions. However, developing a strategic plan is one thing. Motivating and driving people who are passionate about what they do is another. Our Passion for People (TM) philosophy embodies a corporate culture and ensures everyone who representing our customers' brands are engaged, enabled, and energized every day, every hour, and every minute. Our culture is our pride and joy and what drives us. We reward high-achievers, provide resources and training to help our colleagues with their personal developments, give back to our communities, and strive to be innovative - all while having a little fun too! Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.