Job Description

IMMEDIATE START ON APRIL 6! FULL-TIME PERMANENT POSITION WITH BENEFITS!

Inktel is a growing company where great performance is rewarded with great opportunity.

We STRIVE to provide exceptional service for our client partners. To do that, we need exceptional people with natural drive to help others. Do you have passion for service?

We are interviewing NOW for our next training class starting on TUESDAY, 4/6/21!

TRAINING WILL BE ONSITE FOR 2 WEEKS AND AFTER 3 MONTHS’ ELIGIBILITY TO WORK FROM HOME IS AVAILABLE.

· Production schedule will vary anywhere between 11:00 AM - 1:00AM Mon-Sun.

· Full Time Position

· Must be able to work one weekend days.

· ONSITE for 3 months before eligible to work from home.

· 1st Interview will be conducted via Zoom video call.

· 2nd interview will be at the Orlando site.

HERE ARE SOME RESPONSIBILITIES:

· Strong desire to be helpful and take ownership to resolve customer situations

· Identify root cause of inquiries by asking probing questions to determine the best solution

· Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems

· Maintain required product knowledge to deliver best in class service

· Exhibit a positive attitude and bring enthusiasm to work each and every day

· Proven record of great attendance and demonstrating skills as a team player

QUALIFICATIONS:

· Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of proper grammar

· Ability to explain complex, step-by-step processes to customers over the phone

· Prior customer service/troubleshooting experience preferred

· Ability to multitask by reading, typing, and navigating through applications while speaking with customers

· Must be able to communicate effectively with customers, management, and co-worker

BENEFITS:

After 60 days of employment, you will qualify for a comprehensive benefits package which includes medical, dental, vision and personal time off. After 6 months of employment, you will qualify to opt–in to the following benefits: short/long term disability, life insurance, and a 401K plan.

Inktel is proud to be an Equal Opportunity Employer and Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.

Job Type: Full-time

Pay: $10.00 - $11.00 per hour

COVID-19 considerations: Inktel follows CDC guidelines.

Company Description

Inktel has long been built upon the concept that "you can't build a great company without great talent." Our award-winning Human Capital Team is driven by our mission to hire the right people, provide the right training, the right leadership, the right toolset, and the right motivation to achieve the right performance. It's what makes us who we are: passionate, driven to succeed and inspired to perform. How do we do it? It starts with our corporate culture. A quick look at our social media sites should be enough to let you see that a performance-first environment begins with a corporate culture that recognizes high-achievers, has a laser-like focus on excellence, is actively involved in the community, and that isn't afraid to have a little fun. Our Passion for People is what sets us apart—we are where talent lives! Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.