Job Description

If you’re looking for a new position with a growing company where great performance is rewarded with great opportunity, this is the place for you! We are looking for CUSTOMER SERVICE REPRESENTATIVES to start with us on MONDAY, FEBRUARY 15TH for our BRANDON LOCATION.

WORK HOURS & PAY

• Training 09:00am-05:00pm Monday - Friday for 3 weeks On Site.
• Production Schedule - Mid-afternoon/Evening, 8 hour shift/full time only
• Training is paid at $10.00 and after training your hourly rate will be $12.00 -12.50 per hour.

If this schedule works for you... we would like to meet you!

WORK FROM HOME - TEMPORARY DUE TO COVID

JOB RESPONSIBILITIES:

• Communicate with customers in a proactive and professional manner across multiple communication channels.
• Respond to questions, provide information, and promote products while meeting or exceeding customer expectation.
• De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs.
• Identify root cause of inquiries by asking probing questions to determine the best solution.
• Maintain required product knowledge to deliver best in class service.

THE IDEAL CANDIDATE:

• Friendly and optimistic!
• Excellent inter personal, verbal & written skills in both English and Spanish.
• Passionate about serving others and strong desire to take ownership to resolve customer issues
• Proven record of great attendance
• Able to quickly navigate through multiple systems simultaneously
• Excellent problem solving skills & must have a “can do” attitude
• Able to communicate effectively with customers, management, and co-workers
• Customer service experience obtained in retail, hospitality or call center environment
• Multiple shifts available Monday through Sunday: AM, Mid-shift, Evenings.
• Must be available to work on weekend day and holidays

PAY & BENEFITS:

• $12-12.50 an hour
• Monthly A-Player bonus potential ($1-3 per hour worked)
• Paid Time Off
• 401K plan with company matching
• Medical, Dental and Vision Plans
• Employee Referral Bonus
• Employee Tickets at Work Discounts
• Employee Reward and Recognition Programs

Inktel is proud to be an Equal Opportunity Employer and Drug-Free* workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Type: Full-time

Pay: $12.00 - $12.50 per hour

COVID-19 considerations: Inktel follows recommended CDC Covid-19 protocol.

Company Description

Inktel Contact Center Solutions is a leading business process outsourcer specializing in contact center services. Inktel provides Contact Center Solutions to many Fortune 500 companies, federal/ state/local government agencies, not-for-profit agencies and other leading organizations. The rapidly growing organization has received multiple awards and recognition including a 101 Best & Brightest Company to Work For in the nation (National Association of Business Resources), the Best Place to Work in South Florida for three years in a row (South Florida Business Journal) and one of Florida Trends Best Company to Work For in the state of Florida! Inktel has operations nationally, including offices in Miami, Orlando, Dallas, New York City and Ft. Lauderdale, among other cities. For the past two decades Inktel positioned itself in very strategic niche industries which has enabled us to becomes thought leaders in the consumer packaged goods, restaurant, and e-commerce world. As a team, we provide our customers with contact center, marketing, and consumer affairs solutions. However, developing a strategic plan is one thing. Motivating and driving people who are passionate about what they do is another. Our Passion for People (TM) philosophy embodies a corporate culture and ensures everyone who representing our customers' brands are engaged, enabled, and energized every day, every hour, and every minute. Our culture is our pride and joy and what drives us. We reward high-achievers, provide resources and training to help our colleagues with their personal developments, give back to our communities, and strive to be innovative - all while having a little fun too! Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.