As a TEAM LEAD, you will provide superior customer service to our hospital clients. You will utilize your experience and skills to assistant with supervision of a team of call center representatives in the collection of hospital receivables. You will monitor and analyze account activity and provide ongoing reports, serve as a technical resource to team, post and update account data to ensure accuracy, provide training and guidance to team members, serve as a point person in the absence of the supervisor, and answer escalated calls as necessary. You will enforce industry compliance laws as well as corporate policies, procedures, and productivity measures. Must interact with HBCS management and client staff to communicate problem payer trends, and applicable statistical data. You will maintain and update applicable reporting systems, conduct account and inventory audits, notifying management and member hospitals of account and payer discrepancies.

Required Skills

QUALIFICATIONS:

• Excellent verbal and written communications skills with an emphasis on customer service.
• High school diploma or equivalent and three to five years of experience in a call center environment or equivalent combination of education and experience.
• Proficiency in computer, keyboard, and Microsoft® Office applications.
• Must have experience with healthcare receivables management, billing, customer service or collections in a high-volume call center environment.
• Ability to manage escalated calls and disputes, and bring to logical conclusions.
• Ability to operate and utilize multiple internal and external collections systems and reporting mechanisms in order to ensure account resolution efficiency.
• Experience with healthcare receivables, insurance claims, denial, and appeal processing preferred.
• Experience with insurance claims processing including ICD-9, CPT, and HCPC codes, as well as UB-04 and 1500 claims forms helpful.
• Ability to analyze and resolve problems, audit reports, and identify payer reimbursement discrepancies

Required Experience

OUR TOTAL COMPENSATION PACKAGE INCLUDES:

• Competitive base salary 
• Comprehensive medical, dental, life and disability benefits
• Tuition assistance program
• Retirement savings plan
• Generous paid vacation time allowance

Our success story is due to the quality of our people and our commitment to exceptional customer service.  HBCS is a leader in health care receivables management providing electronic billing, insurance follow-up, self-pay recovery and bad debt services to hospitals and healthcare providers throughout the U.S.  With approximately 400 employees in operating locations in Delaware and Massachusetts, our skilled and dedicated team delivers quality, value-added services utilizing advanced technology and specialized expertise.

QUALIFICATIONS:

• Excellent verbal and written communications skills with an emphasis on customer service.
• High school diploma or equivalent and three to five years of experience in a call center environment or equivalent combination of education and experience.
• Proficiency in computer, keyboard, and Microsoft® Office applications.
• Must have experience with healthcare receivables management, billing, customer service or collections in a high-volume call center environment.
• Ability to manage escalated calls and disputes, and bring to logical conclusions.
• Ability to operate and utilize multiple internal and external collections systems and reporting mechanisms in order to ensure account resolution efficiency.
• Experience with healthcare receivables, insurance claims, denial, and appeal processing preferred.
• Experience with insurance claims processing including ICD-9, CPT, and HCPC codes, as well as UB-04 and 1500 claims forms helpful.
• Ability to analyze and resolve problems, audit reports, and identify payer reimbursement discrepancies