Job Description

 Kelly Services is currently seeking a Benefit Customer Service Representatives!!  for one of our top clients in SANDA! This role will be with a Health care and pension provider in San Diego. These positions are a great way to get your foot in the door in a new field!!

PAY: $16.25/HR AND $16.75 FOR FLUENT SPANISH SPEAKERS

SCHEDULE: No Weekends!! 30-40 hr a week between the business hours of 6:00 am-6:00 pm

SUMMARY:  As a Benefit Customer Service Representative you will have the rewarding opportunity to help our client members through the enrollment process and when making updates to their health care and/or pension plans.

JOB RESPONSIBILITIES: 

• Skillfully translate health and welfare and pension terms, complex plan information, and processes into simple explanations and instructions that customers can understand and act upon.
• Read and understand clients plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member
• Demonstrate knowledge, understanding, and compliance with company and client procedures and guidelines providing appropriate and accurate information
• Maintain and document complete and accurate calls and case notes in a professional manner? Regularly participate in team meetings and training
• You will spend the majority of your time assisting customers via phone, email and instant message
• Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
• Perform other duties as assigned

ASSIGNMENT LENGTH: Seasonal 32-40 hrs. a week; high performers can remain on assignment and assist with other clients and if the assignment is left in good terms you are able to return!!

START DATE: 8/2020

QUALIFICATIONS:

• Minimum of 2-3 years in fast-paced customer service role required
• Ability to type a min of 30wpm
• Must have excellent attendance and punctuality
• Previous experience with computer applications, such as MS Outlook, Microsoft Programs or data entry software
• 30WMP
• Attention to detail and multitasking skills
• Excellent customer service skills and interpersonal skills, both written and over the phone
• Ability to work independently and manage one’s time
• Ability to accurately document and record customer/client information

PREFERRED SKILLS:

• Call center experience
• Health and welfare or benefit pension knowledge
• Associate or bachelor’s degree
• Ability to read, write and speak Spanish (not mandatory)

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APPLY TODAY FOR IMMEDIATE CONSIDERATION!

Company Description

Kelly Temporary Employee Perks: -Kelly-sponsored Affordable Care Act health care coverage available for eligible employees -Group medical, prescription, vision, dental, life, and short-term disability insurance options that are available for purchase—and the coverage is portable* -Service bonus plan -Holiday pay plan -Weekly electronic pay options -Free online training campus available -Exclusive online employee community -Employee assistance program (EAP) available at no cost -Corporate discounts -Transportation spending accounts Why Kelly®? At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.