Job Description

Do you have a passion for the Customer Service Industry?

Are you computer savvy with excellent communication and great attention to detail?

Do you enjoy multi-tasking?

Apply Today, Interview today!

CUSTOMER SERVICE SPECIALIST

• Maintains product information records, including prices lists and product availability;
• Communicates with customers via phone, email and face to face;
• Processes incoming order from customers;
• Initiates internal work order to fill customer request or, if needed, places order with supplier for direct shipment;
• Coordinates delivery schedule and instructions with transportation department;
• Prepares and sends billings to customers
• Maintains contact with customers to ensure timing collection of outstanding balances;
• Arranges with customer for return of empty containers after product has been used;
• Responds to customer inquiries regarding product availability, scheduling, back-orders, pricing, account status, etc;
• Supports field sales representatives by providing timely customer and product information;
• Coordinates resolution of customer complaints;
• Coordinates with inventory manager to maintain warehouse stock levels, including placing orders with suppliers;
• Reviews invoices from suppliers and enters voucher for payment;
• Informs management of recurring problems and conditions
• Performs other tasks and assignments as needed to maintain consistent delivery of quality chemical products

REQUIRED QUALIFICATIONS

• Associate’s or bachelor’s degree in Business, Communication or related field;
• 1-2 years related experience in complex manufacturing and distribution environment;
• Computer proficiency in MS Excel and MS Word, as well as familiarity with general order entry function of ERP systems;
• Competency in mathematical concepts and computations (i.e. multiplication and division, addition and subtraction, percentages, fractions, ratios, metric conversions, etc.);
• Speak, write and understand English fluently;
• Ability to solve practical problems and deal with changing conditions;
• Organization and planning skills;

Company Description

Why Kelly®? At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.