Job Description

NOW HIRING FOR THE TAX SEASON! 3 MONTH ASSIGNMENT STARTING IN DECEMBER SECURE YOUR SPOT NOW! CUSTOMER SUPPORT REPRESENTATIVE II - Do you have a knack for customer service? Do you have a Technical Aptitude and want to learn more? Kelly Services has partnered with a tax software company in San Joaquin County Area and we are actively looking for qualified candidates to work in a customer service role this upcoming tax season. This person would be taking inbound calls from tax companies who need help with their tax software. COMPANY INFO: Our client supports a tax software used by tax preparation companies nationwide in a software form as well as a PC based versions. This location receives calls in excess of 1000 calls per day with an average call length of 9 seconds to 2 minutes, has taken as long as 3 hours.  

POSITION: Technical Support Representative Shift: Hours are from 7AM-7PM 1st or 2nd shift working 5 days a week. Must be open to working on weekends it will rotate. WORK ENVIRONMENT: Fun Friendly environment, on the phone at a sitting or standing desk, working on the computer the entire shift.  ALL TRAINING PROVIDED BUT A SUCCESSFUL CANDIDATE WOULD POSSESS THESE SKILLS:

• Multitasking and take multiple calls at the same time
• Experience in tier one style trouble shooting is a plus
• Take notes and convey info over the phone to the customer
•  Speaking with a smile, with proper phone etiquette, and giving an excellent customer experience
•  Familiar with using a PC: use of email, internet browsers, and printing
• Professional conversations with non-consumer personnel on the phone or business owners
• Prompt follow through and follow up with customer requests
• File system navigation know how to find a file in My Documents
• Dependable, detail oriented, and able to retain information
•  Able to take constructive criticism and training on the go

Company Description

Why Kelly®? At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.