The Process Support Services team is seeking to fill a Shift Coordinator 2 position. Support management with the day to day responsibilities and functions. Ensure work activities are processed according to established procedures. Support management with the workflow and administrative reporting to ensure work activities are prioritized and scheduled according to SLAs. Effectively direct and control all responsibilities for receipt, check in and balancing of all production jobs. Actively provide suggestions to develop and implement process improvements to decrease risk and increase productivity associated with Print and Inserting functions. Support team member success strategies across all shifts of operation. Actively participate and at times lead staff meetings to communicate plan details and implementation activities. Support management with defining and monitoring expectations for all employees and foster an environment of accountability. Actively be a subject matter expert and support department procedure updates accordingly. Actively provide feedback and ideas. Assist in guiding employees on the most effective/efficient means of performing tasks. Duties may further include: reviewing, prioritizing, and distributing daily work tasks to meet deadlines and goals; monitoring work in progress and making adjustments as needed; provide feedback and training to staff; and addressing scheduling issues. Attend and participate in internal partner team and production planning meetings. Quality review all products processed for correct quality standards. Take lead on assigned department projects and provide result progress accordingly. Work well with management, team leads, coworkers and other supporting departments with meeting department goals and monitoring daily work tasks. The position will be on 1 st Shift - Mon-Fri from 6am-2:30pm. The position requires overtime (including weekend and holidays when requested).
RRD IS AN EEO/AA INCLUDING VETS AND DISABLED EMPLOYER
Required Skills
Must be able to operate well in a team environment. Must be able to stand for long periods of time, repetitive hand motion required and able to lift / push up to 50lbs. Must have the ability to achieve standard production and quality goals. Must possess the ability to prioritize and manage multiple projects at the same time. Ability to delegate accordingly and follow up on statuses throughout the shift. Has ability to lead, train and provide feedback to staff and corresponding manager. Strong verbal and written communication skills. Strong PC skills to include Microsoft Word, Access and Excel. Ability to pull, analyze and provide feedback to management as required. Must have the flexibility to work extended overtime during peak processing. Flexibility in work schedule when mandatory overtime periods are required.
PREFERRED SKILLS Process Support Services, Statement Inserting and/or Print operational knowledge. Experience working in a fast paced, demanding, and deadline driven production environment strongly preferred.
Required Experience
Must be able to operate well in a team environment. Must be able to stand for long periods of time, repetitive hand motion required and able to lift / push up to 50lbs. Must have the ability to achieve standard production and quality goals. Must possess the ability to prioritize and manage multiple projects at the same time. Ability to delegate accordingly and follow up on statuses throughout the shift. Has ability to lead, train and provide feedback to staff and corresponding manager. Strong verbal and written communication skills. Strong PC skills to include Microsoft Word, Access and Excel. Ability to pull, analyze and provide feedback to management as required. Must have the flexibility to work extended overtime during peak processing. Flexibility in work schedule when mandatory overtime periods are required.
PREFERRED SKILLS Process Support Services, Statement Inserting and/or Print operational knowledge. Experience working in a fast paced, demanding, and deadline driven production environment strongly preferred.