Credit & Collections Specialist
THIS TITLE IS IN A CIVIL SERVICE COMPETITIVE CLASS THAT IS SUBJECT TO EXAMINATION. POSITION IS ONLY OPEN TO APPLICANTS WITH PERMANENT NYC CIVIL SERVICE STATUS AS CUSTOMER INFORMATION REPRESENTATIVE OR CANDIDATES WHO APPLY FOR THE CUSTOMER INFORMATION REPRESENTATIVE CIVIL SERVICE EXAMINATION.
THE FILING PERIOD FOR THE EXAM IS 06/03/2020 - 06/23/2020. INFORMATION REGARDING NYC CIVIL SERVICE EXAMS CAN BE FOUND ON THE DCAS WEBSITE BELOW:
https://www1.nyc.gov/site/dcas/employment/current-upcoming-exams.page
POSITION SUMMARY: The Office of Pupil Transportation (OPT) is dedicated to providing the students of New York City with safe, clean, dependable, efficient, cost-effective, and prompt transportation. OPT is responsible for supporting the educational process through the provision of services which are essential for the education of the children but reside outside of the classroom.
Under general direction, the Customer Service Supervisor will supervise groups of customer service representatives engaged in ensuring optimal service to the students of New York as it relates to transportation. The Customer Service Supervisor will work to resolve and respond to day-to-day operational issues and unique inquiries regarding student transportation. Performs related work.
REPORTS TO: Customer Service Manager
DIRECT REPORTS: Customer Service Representatives
KEY RELATIONSHIPS: Relationships will be fostered with other supervisors/leads, customer service representatives, other department managers and routers.
RESPONSIBILITIES
QUALIFICATION REQUIREMENTS:
MINIMUM
The above described education and experience must have included at least one year of satisfactory experience using computers to access information technology systems and databases for researching the answer to questions. Such experience acquired as part of post high school education is acceptable.
To be eligible for assignment to Assignment Level III, candidates must have, in addition to meeting the Qualification Requirements for Assignment Level I, two more years of the satisfactory full-time experience described in “2” above.
PREFERRED
_ _
SALARY: $67,422+
(Internal candidates who are selected for this position and who currently hold comparable or less senior positions within the DOE will not make less than their current salary.)
PLEASE INCLUDE A RESUME AND COVER LETTER WITH YOUR APPLICATION.
APPLICATIONS WILL BE ACCEPTED THROUGH MARCH 20, 2020 UNTIL 3:00 P.M.
NOTE: THE FILLING OF ALL POSITIONS IS SUBJECT TO BUDGET AVAILABILITY AND/OR GRANT FUNDING.
THIS POSITION IS OPEN TO QUALIFIED PERSONS WITH A DISABILITY WHO ARE ELIGIBLE FOR THE 55-A PROGRAM. PLEASE INDICATE IN YOUR COVER LETTER THAT YOU WOULD LIKE TO BE CONSIDERED FOR THE POSITION UNDER THE 55-A PROGRAM.
AN EQUAL OPPORTUNITY EMPLOYER
It is the policy of the Department of Education of the City of New York to provide equal employment opportunities without regard to actual or perceived race, color, religion, creed, ethnicity, national origin, alienage, citizenship status, age, marital status, partnership status, disability, sexual orientation, gender (sex), military status, unemployment status, caregiver status, consumer credit history, prior record of arrest or conviction (except as permitted by law), predisposing genetic characteristics, or status as a victim of domestic violence, sexual offenses and stalking, and to maintain an environment free of harassment on any of the above-noted grounds, including sexual harassment or retaliation. For more information, please refer to the DOE Non-Discrimination Policy.
Required Skills Required Experience
RESPONSIBILITIES
ADDITIONAL RESPONSIBILITIES