POSITION SUMMARY:
Administer Document Control processes as a function of the Quality System and Internal Audit processes.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
COMPETENCY:
To perform the job successfully, an individual should demonstrate the following competencies :
ANALYTICAL - Designs work flows and procedures.
PROBLEM SOLVING - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
CUSTOMER SERVICE - Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.
ORAL COMMUNICATION - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
TEAM WORK - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.
WRITTEN COMMUNICATION - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
QUALITY MANAGEMENT - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
ORGANIZATIONAL SUPPORT - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
ATTENDANCE/PUNCTUALITY - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
DEPENDABILITY - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
INITIATIVE - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
JUDGMENT - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
MOTIVATION - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
PLANNING/ORGANIZING - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
PROFESSIONALISM - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
QUALITY - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
QUANTITY - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
SAFETY AND SECURITY - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
EDUCATION/EXPERIENCE
Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year prior experience and/or training in print quality management; or equivalent combination of education and experience. Excellent communications skills and organization skills are required. Proficiency with Microsoft Office software is also required. WORK ENVIRONMENT: Work near moving mechanical parts and fumes or airborne particles. Loud noise (ear protection recommended).
PHYSICAL DEMANDS: Standing/Walking for long periods of time. Repetitive use of hands, arms or wrists. Lift up to 25lbs.
RRD IS AN EEO/AA INCLUDING VETS AND DISABLED EMPLOYER
Required Skills Required Experience
TECHNICAL KNOWLEDGE AND EXPERIENCE:
ESSENTIAL JOB REQUIREMENTS:
ConnectiCare is an equal opportunity employer. M/F/D/V
ConnectiCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.